Jasmine Benson

I am currently the Store Manager for 2020 Companies, which is also known as Reliant Energy. My duties consist of maintaining a self-motivated environment chartering a strong sense of responsibility to meet goals amongst my team. I coordinate monthly one on one meetings with each individual team member to review progress and develop a plan that contributes to each team members success. I possess excellent communication skills, both verbal and written. I also have proven ability to learn quickly and adapt to new situations.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• I am a hair stylist at Mystic Divas
• I do braids, sew-ins, etc
• Some of responsibilities are to keep a clean station area and to provide excellent service.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

• I am responsible for assisting customers who would like to build credit, reassuring the customer with confidence and willingness to assist, and sending them to the correct departments if they need additional assistance that I can't provide.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Sale AT&T services to customers that shop in Walmart or Sam's
• Build PR with customers
• Make sure the customer understands what they are buying before they purchase it and let them know the benefits that come with those services
• Since I have been working there I have become a lead sales representative and have sold AT&T services to over 15 people (before Pandemic -April26)
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.

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• Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
• Managed front desk operations, ensuring a smooth and pleasant guest experience.