Ivan Arroyo
The Bronx,NY
Summary
Dynamic retail professional with extensive experience at Disney Store, excelling in customer service and point-of-sale operations. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in inventory management and team collaboration, consistently achieving sales goals while maintaining an engaging shopping environment.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Disney Store
New York, NY
11.2023 - 04.2024
- Demonstrated product features to customers.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Operated point-of-sale systems accurately to process payments from customers.
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Demonstrated knowledge of store products and services.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers upon entering the store and provided assistance.
- Completed transactions in an efficient manner while providing excellent customer service.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
Cashier
ShopRite
The Bronx, NY
02.2021 - 06.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Performed other duties as assigned by management.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Collected payments and provided accurate change.
- Maintained work area and kept cash drawer organized.
- Worked closely with front-end staff to assist customers.
Retail Sales Associate
Aeropostale
The Bronx, NY
11.2020 - 02.2021
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Operated point-of-sale systems accurately to process payments from customers.
- Bagged or packaged purchases and wrapped gifts.
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Offered suggestions for additional items that may be of interest to customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
Education
High School Diploma -
Bronx School For Law, Government And Justice
The Bronx, NY06-2020
Associate of Science - Radiologic Tecghnology
Hostos Community College
Bronx, NYSkills
- Point-of-sale operation
- Product demonstration
- Cash handling
- Inventory management
- Customer service
- Sales floor monitoring
- Effective communication
- Problem resolution
- Attention to detail
- Team collaboration
- Flexible schedule
- Teamwork
Timeline
Retail Sales Associate
Disney Store
11.2023 - 04.2024
Cashier
ShopRite
02.2021 - 06.2022
Retail Sales Associate
Aeropostale
11.2020 - 02.2021
High School Diploma -
Bronx School For Law, Government And Justice
Associate of Science - Radiologic Tecghnology
Hostos Community College
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