Ivan Cervantes
Chicago,United States
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Smoke Daddy (wrigleyville)
01.2023 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Front Server
City Winery Chicago
08.2022 - 10.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Front of House Server
Crust Brewing
07.2021 - 09.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Education
GED -
Senn High School
Chicago, IL01.2013
Skills
- POS Inventory System Operation
- Health Department Regulations
- Billing and Payment Processing
- Cash Register Operations
- Professional Relationships
- Dining Room Prep
Timeline
Server
Smoke Daddy (wrigleyville)
01.2023 - Current
Front Server
City Winery Chicago
08.2022 - 10.2023
Front of House Server
Crust Brewing
07.2021 - 09.2022
GED -
Senn High School