BBA -
Baruch College
New York (City), NY06-2027
Ivan Chen
Brooklyn,NY
Education
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Skills
- Customer relationship management
- Sales strategy development
- Product knowledge
- Active listening
Work History
Sales Associate
08.2023 - Current
- Helped customers find products that genuinely fit what they were looking for, offering personalized suggestions to make their shopping experience easier and more enjoyable.
- Listened carefully to customer questions and concerns and worked with them to find solutions, helping build trust and encouraging them to return.
Tutor
02.2022 - Current
- Provided SAT and SHSAT tutoring for students at the request of parents, tailoring lessons to individual learning needs.
- Strengthened students’ reading, writing, and math skills while helping them develop effective study routines.
- Guided students through practice tests and taught time-management and test-taking strategies to boost readiness and performance.
Languages
Chinese (Mandarin)
Native or Bilingual
Interests
- Volunteering
- Gardening