Ivan Contreras
Chula Vista,CA
Summary
Client-focused and organized with a diverse experience in customer service, business management and project coordination. Accomplished in achieving sales and customer satisfaction targets, proficient in advertising guidelines and effective sales approaches. Well-versed in giving customers brand and market-specific advertising to attract target customers and businesses. In addition, I am a collaborative communicator that quickly builds relationships with both clients and business audiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Staff
San Diego Meetings & Incentives
San Diego, CA
11.2023 - Current
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Provided highest quality customer service standards by anticipating customer and client needs.
Field Staff
360 Destination Group
San Diego, CA
08.2023 - Current
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Provided highest quality customer service standards by anticipating customer and client needs.
Field Staff Member
Access
San Diego, CA
01.2023 - Current
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Provided highest quality customer service standards by anticipating customer and client needs.
Tour Guide
Secret Food Tours
San Diego, CA
11.2022 - Current
- Displayed strong public speaking and communication skills to facilitate high-quality guest tours.
- Educated and shared natural, geological and cultural history through story-telling.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
Lead Field Staff
Kinetic
San Diego, CA
09.2022 - Current
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Real Estate Agent
Keller Williams
San Diego, CA
09.2022 - Current
- Showed residential properties and explained features, value and benefits of available homes.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
CRM Consultant
Attic Projects
San Diego, CA
09.2021 - 10.2022
- Analyzed and tracked data to prepare forecasts and identify trends.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Worked with fellow sales team members to achieve group targets.
Brand Ambassador
Dreamstyle Remodeling
San Diego, CA
11.2021 - 09.2022
- Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.
- Worked with fellow sales team members to achieve group targets.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Wildlife Conservancy Development
San Diego Zoo Global
San Diego, CA
06.2018 - 12.2020
- Worked on raising awareness by guiding fundraising activities and strategized with team members to innovate opportunities to attract new donors.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Junior Loan Processor
Western Capital Mortgage
Chula Vista, CA
10.2016 - 06.2017
- Created and completed loan submission packages.
- Managed conditions sent from underwriting departments.
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
Waiter
Aquatica
Chula Vista, CA
03.2016 - 09.2016
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Supervisor/Sales
LTF Adventures/ Cali speed Motorsports
Chula Vista, CA
02.2015 - 11.2015
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Negotiated on prices for venues and on cars maintenance
Mortgage Broker Assistant/Junior Processor
First Alliance Mortgage
Chula Vista, CA
02.2010 - 12.2012
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Education
Bachelor of Science - Business Administration And Management
San Diego State University
San Diego, CA05.2018
Associate of Science - Public Administration
Southwestern College
Chula Vista, CA05.2015
Certificate of Completed Course - Entrepreneurship Launchpad
SDSU Zahn Innovation Center
San Diego, CA07.2018
Skills
- Operational oversight
- Project management
- Performance improvements
- Employee motivation
- Customer retention
- Sales and customer service
- People skills
Affiliations
- Selected and completed SDSU Zahn Innovation Center/Launchpad Program
Certification
- Licensed Real Estate Agent in California - 2022
- Licensed Wilderness First Aid - 2017
Timeline
Field Staff
San Diego Meetings & Incentives
11.2023 - Current
Field Staff
360 Destination Group
08.2023 - Current
Field Staff Member
Access
01.2023 - Current
Tour Guide
Secret Food Tours
11.2022 - Current
Lead Field Staff
Kinetic
09.2022 - Current
Real Estate Agent
Keller Williams
09.2022 - Current
Brand Ambassador
Dreamstyle Remodeling
11.2021 - 09.2022
CRM Consultant
Attic Projects
09.2021 - 10.2022
Wildlife Conservancy Development
San Diego Zoo Global
06.2018 - 12.2020
Junior Loan Processor
Western Capital Mortgage
10.2016 - 06.2017
Waiter
Aquatica
03.2016 - 09.2016
Supervisor/Sales
LTF Adventures/ Cali speed Motorsports
02.2015 - 11.2015
Mortgage Broker Assistant/Junior Processor
First Alliance Mortgage
02.2010 - 12.2012
Bachelor of Science - Business Administration And Management
San Diego State University
Associate of Science - Public Administration
Southwestern College
Certificate of Completed Course - Entrepreneurship Launchpad
SDSU Zahn Innovation Center
- Licensed Real Estate Agent in California - 2022
- Licensed Wilderness First Aid - 2017
Similar Profiles
Amanda WrightAmanda Wright
Event Sourcing Manager at Meetings & Incentives Worldwide Inc.Event Sourcing Manager at Meetings & Incentives Worldwide Inc.
Eduardo HernandezEduardo Hernandez
Nurse Assistant at San Diego PACE San YsidroNurse Assistant at San Diego PACE San Ysidro
Isabel BiddlecomIsabel Biddlecom
Registered Nurse at San Diego PACE San YsidroRegistered Nurse at San Diego PACE San Ysidro