Ivan Contreras
Law Office of Kelly Y. Chen
La Puente
8
years of professional experience
Dynamic Litigation Assistant and Operations Manager with 15+ years bridging high-level administration and legal support. Managed full case lifecycle: analyzed prospective clients, conducted legal research, drafted and revised pleadings, complaints, and motions for state filing. Biliterate in English and Spanish, adept at translating complex concepts and streamlining office workflows. Coordinated multi-level communications and delivered organizational support driving successful case outcomes and firm efficiency. Versatile General with 15+ years improving operational efficiency and legal support. Streamlined workflows, increasing case retrieval by 25% and reducing legal document errors by 30%. Skilled in bilingual communication, client management, and legal research. Proven leadership and multitasking abilities ready to enhance organizational performance and support your team.
Work History
Litigation Assistant
4 Years- Managed client interactions, billing, and file maintenance to streamline attorney support.
- Scheduled meetings, prepared expense reports, and delivered English-Spanish translation. Drafted and updated legal documents; conducted research to enhance case preparation.
- Evaluated prospective clients to assess case viability.
- Maintained accurate client billing and organized comprehensive files.
- Coordinated meetings and facilitated communication through translation between attorneys and clients.
- Conducted targeted legal research to strengthen case strategies.
- Case Management & Research:
- Organized and maintained 300+ case files, boosting retrieval efficiency by 25%
- Conducted thorough legal research supporting successful motions and pleadings in 15+ cases
- Drafted and proofread legal documents, reducing errors by 30% and accelerating case preparation
- Client & Court Coordination:
- Coordinated communications among clients, attorneys, and courts, ensuring 100% deadline compliance
- Scheduled and managed 50+ depositions and court appearances with zero conflicts
- Streamlined client intake process, cutting onboarding time by 20% and improving client satisfaction
Director of Management and Operations
4 Years 2 Months- Directed hospital procedures and manuals, controlled budget and daily purchases, ensured policy compliance with governmental regulations. Managed a team of 10, driving productivity and performance evaluations. Led meetings with providers and representatives to enhance collaboration.
- Streamlined hospital procedures, boosting operational efficiency.
- Achieved budget compliance through strategic financial management.
- Implemented policies that elevated operational standards.
- Fostered team development, increasing overall performance.
- Operations Leadership:
- Streamlined daily operations, reducing overhead costs by 20% while maintaining service quality
- Implemented new scheduling system, increasing staff productivity by 35%
Senior Veterinary Technician/Supervisor
1 Year 3 Months- Supervised veterinary team delivering exceptional customer service; administered injections and medications with 100% accuracy. Assisted veterinarian in daily procedures, including emergency first aid. Collected patient medical histories, diagnostic samples, and monitored vital signs.
- Boosted customer satisfaction through attentive, personalized service.
- Streamlined patient intake processes, improving operational efficiency.
- Administered medications and injections maintaining flawless accuracy.
- Delivered timely emergency care, stabilizing critical patients effectively.
- Clinical Leadership & Team Management:
- Supervised 8 veterinary technicians, increasing team efficiency by 30% through targeted training and workflow optimization.
- Implemented standard operating procedures reducing medication errors by 25% within the first year.
- Patient Care & Procedure Excellence:
- Administered advanced anesthesia and emergency care to 1,200+ patients annually, achieving a 98% survival rate in critical procedures.
- Streamlined surgical prep processes, cutting turnover time by 20% and raising daily case capacity by 15%.
Operations Manager
2 Years 4 Months- Managed daily administrative and financial operations, executed clerical tasks, and set deadlines to optimize company-client interactions. Analyzed client feedback to enhance performance and developed strategies to ensure timely client retention.
- Streamlined operations, boosting efficiency by 20%.
- Increased client satisfaction scores through targeted feedback analysis.
- Established clear deadlines, accelerating project turnaround times.
- Process Improvement & Efficiency:
- Reduced process time by 25% and cut costs by $150K annually through streamlined operations workflow.
- Implemented KPI tracking system, raising team productivity by 40% within six months.
- Team Leadership & Development:
- Led a 20-member cross-functional team, achieving a 95% on-time, under-budget project completion rate.
- Designed and delivered training programs that improved employee retention by 30% year-over-year.
Education
Bachelor of Arts - Political Science Option in Global Politics
- Political Science in International Relations and Cognitive Psychology
Skills
LEGAL RESEARCH
Clio
LexisNexis
DRAFTING LEGAL DOCUMENTS
CLIENT MANAGEMENT
ORGANIZATIONAL SKILLS
Customer Service
Communication
Data Management
Office Management
Problem Solving
Microsoft Office
Outlook
Word
Power Point
Excel
Google Office
Google Docs
Google Slides
Google Sheets
Gmail
Accomplishments
- Managed customer inquiries successfully resolving 98% of all inquiries
Strengths
- Leadership
- Team Development
- Multitasking
- Adaptability
- Interpersonal Skills
- Versatility
- Focused
- Initiative
- Problem solving
- Patience
- Detail oriented
- Determination
- Open minded
Timeline
Litigation Assistant
Law Office of Kelly Y. Chen
06.2022 - CurrentRead More
Director of Management and Operations
St. Francis Animal Hospital
11.2021 - 01.2026Read More
Senior Veterinary Technician/Supervisor
St. Francis Animal Hospital
08.2020 - 11.2021Read More
Operations Manager
LORIVA Communications
06.2018 - 10.2020Read More
Pasadena City College
from Political Science in International Relations and Cognitive Psychology
Read More
California State University
Bachelor of Arts from Political Science Option in Global Politics
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