Ivan Cortez
San Diego,CA
Summary
Dedicated warehouse associate with extensive experience in customer service and problem-solving. Skilled in inventory management,team training and high proficiency with warehouse equipment such as forklifts and pickers. Consistently achieving productivity goals while maintaining standards of safety and efficiency. Dependable team player committed to achieving results and adapting to dynamic environments. Profficient in maintaining, finalizing and organizing paperwork.
Overview
2027
2027
years of professional experience
Work History
Parts Specialist
Safelite Auto Glass
San Diego, CA
- Assisted customers in identifying required auto glass parts and accessories.
- Processed customer orders efficiently using inventory management systems.
- Maintained accurate inventory records to ensure product availability.
- Collaborated with team members to optimize order fulfillment processes.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Ordered parts from various distributors to fulfill demands.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Repair Technician
Safelite Auto Glass
San Diego, CA
- Conducted windshield repairs and replacements efficiently to meet quality standards.
- Collaborated with team members to ensure timely completion of service requests.
- Maintained inventory of repair materials and equipment for operational efficiency.
- Adhered to safety protocols while performing on-site services to minimize risks.
- Assisted in training new technicians on tools, techniques, and best practices.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Worked with diverse types of weather and ground conditions.
Warehouse Picker
Safelite Auto Glass
San Diego, CA
12.2017 - 03.2026
- Operated warehouse equipment to efficiently pick and pack orders.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize order fulfillment processes.
- Trained new employees on safety protocols and picking procedures.
- Conducted regular inspections of equipment to ensure operational safety.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Stocked designated items on shelves, end caps and displays.
- Supervised and trained new staff in performing census.
Education
General Studies
Southwestern College
Chula Vista, CAGED -
Palomar High School
Chula Vista, CASkills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Customer service
- Problem-solving skills
- Inventory auditing
- Forklift operation
- Team collaboration
- Training and coaching
- Active listening
- Adaptability and flexibility
- Task prioritization
- Parts documentation
- Parts identification
- Ordering parts
- Cycle counting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Picker
Safelite Auto Glass
12.2017 - 03.2026
Parts Specialist
Safelite Auto Glass
Repair Technician
Safelite Auto Glass
General Studies
Southwestern College
GED -
Palomar High School