Ivan Cruz
Holyoke,USA
Summary
Friendly, helpful manager who is consistently prompt and willing to work a flexible schedule. Experienced manager with professional strong leadership and relationship building skills.
Overview
26
26
years of professional experience
Work History
Retail Foods General Manager
Springfield College
Springfield Mass
07.2024 - Current
- Directed daily operations of retail food services, ensuring adherence to health and safety regulations.
- Collaborated with vendors to optimize inventory management and product selection for diverse campus needs.
- Mentored team members in customer service best practices, fostering a positive shopping experience for students.
- Implemented innovative promotional strategies to increase student engagement and boost sales performance.
- Analyzed sales data to identify trends, adjusting product offerings to enhance profitability and reduce waste.
- Coordinated special events and promotions, enhancing community involvement and strengthening campus culture around food services.
General Manager
TGI Fridays
Newington, CT
01.2019 - 2024
- Directed operational strategies to enhance customer satisfaction and improve service efficiency.
- Mentored and developed management team to foster talent and drive performance excellence.
- Implemented cost control measures, resulting in improved profit margins across all locations.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Enhanced employee engagement initiatives, leading to a positive workplace culture and reduced turnover rates.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Manager
Ruby Tuesday
Holyoke
07.2011 - 11.2018
- As a manager at Ruby Tuesdays, I am responsible to refill and rotate all items on shelves, to maintain well stock inventory. Every week I am to report weekly sales to management team. As a manager I conduct annual performance reviews for both front of the house and back of the house team members. I am in charge of preparing and maintaining all inventory records. My biggest role as a manager is to address guest concerns and resolve any issues to guests satisfactions.
Shift Leader
Ruby Tuesday
Holyoke
06.2005 - 08.2011
- As a shift leader at Ruby Tuesday, I was in charge of monitoring temperature of cases/shelves and storage areas as well as reporting failures to the management team. I was in charge of doing the back of the house schedule for all cooks, dishwashers and salad bar attends. I was a supervisor who trained and developed all team members in accordance to company polices and procedures. As a shift leader my biggest role was to establish and maintain a positive work environment.
Cook
Ruby Tuesday
Holyoke
07.2000 - 02.2005
- As a cook at Ruby Tuesdays, I was responsible to make sure the quality of the food met all customers standards. I was in charge of making sure food was the correct temperature, the correct ingredients were included and the appearance of the dishes met the restaurant standards.
Education
High school Diploma - undefined
Lawrence High School
Lawrence, MA01.1996
Skills
- POS inventory system operation
- Store Management
- Inventory Management
- Quick Learner
- Product stocking
- Service industry background
- Strong communication skills
- Working in coolers and freezers
- Adaptability
- Prioritizing
- Multitasking
- Integrity
- Managing changing priorities
- Strong work ethic
- Inventory control
- Effective Employee training
Languages
Spanish
Native or Bilingual
Timeline
Retail Foods General Manager
Springfield College
07.2024 - Current
General Manager
TGI Fridays
01.2019 - 2024
Manager
Ruby Tuesday
07.2011 - 11.2018
Shift Leader
Ruby Tuesday
06.2005 - 08.2011
Cook
Ruby Tuesday
07.2000 - 02.2005
High school Diploma - undefined
Lawrence High School