IVAN DOMINGUEZ
Burbank,CA
Summary
A guest service agent with more than 17 years in the hospitality industry. Proven track record of improving guest satisfaction scores. Passionate about delivering memorable guest experiences that exceed expectations.
Overview
13
13
years of professional experience
Work History
Guest Service Agent (AM-PM)
Courtyard Burbank
Burbank, CA
10.2021 - 06.2024
- Complete shift checklist
- Make hotel reservation for guest stays
- Run shift reports for downtime support
- Respond to all guest request in a timely manner
- Ensure every guest is satisfied, especially honor members
- Resolve guest issue/complaints
- Multitask, check in, check out
- Ensure all credit cards and cash funds are balanced throughout the shift
- Verified hotel revenue reports, transmit balances, and resolved discrepancies promptly
Talent Agent Assistant
MVLA Talent Management Agency
Los Angeles, CA
04.2017 - 04.2021
- Serves as the main liaison between actors, casting directors and producers
- Ensures accurate and timely scheduling of auditions and booking
- Utilizes excellent communication skills to coordinate department projects
- Manages correspondence regarding talent payment, client contracts and general department needs
- Compiles internal reports, such a booking sheets and client contracts
- Organizes and maintains calendars and schedules for over 100 voice-over-clients
Guest Service Agent (AM-PM-Night Audit)
Springhill Suites Orlando Airport
Orlando, FL
07.2011 - 11.2016
- Run shift reports for downtime support
- Respond to all guest request in a timely manner
- Ensure every guest is satisfied, especially honor members
- Resolve guest issue/complaints
- Multitask, check in, check out
- Ensure all credit cards and cash funds are balanced throughout the shift
- Verified hotel revenue reports, transmit balances, and resolved discrepancies promptly
- Effectively monitored and supervised overnight staff
- Prepared arrival lists and reports for the following day to ensure all VIP's received their amenities and upgrades
- File and analyzed reports of the night audit
Education
Bachelors - Tourism and Hospitality
University of Panama
Panama01.2005
Skills
- Fluent in Spanish
- Effective communicator
- Self-Motivated
- Process Improvement
- Team Player
- Multitasker
Timeline
Guest Service Agent (AM-PM)
Courtyard Burbank
10.2021 - 06.2024
Talent Agent Assistant
MVLA Talent Management Agency
04.2017 - 04.2021
Guest Service Agent (AM-PM-Night Audit)
Springhill Suites Orlando Airport
07.2011 - 11.2016
Bachelors - Tourism and Hospitality
University of Panama