Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Guadalupe Enriquez

Summary

As a hospitality professional with 3+ years of experience in a customer-oriented role seeking the opportunity to transition into a public serving role, I specialize in effective organizational communication and enhancing client experiences in a collaborative environment. My expertise includes identifying customer needs, finding personalized solutions in a timely manner, efficiency in cross-functional teams, and a strong ability to navigate a dynamic high-volume front office setting. I excel at fostering attentive behavior and streamlining communication between multiple departments and their respective clientele using various methods of communication to ensure customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Guest Service Agent

Beach Terrace Inn
Carlsbad, CA
07.2023 - Current
  • Facilitated communication and ensured a seamless guest check-in and check-out processes by personalizing guest interactions, building loyalty, maintaining an organized record of guest details and collaborating with the appropriate departments to uphold a positive guest experience
  • Greeted all incoming visitors while effectively addressing any guest reservations, general inquiries and concerns in-person, over the phone, and through various online communication services
  • Securely handled sensitive customer information and maintained accurate record-keeping in accordance to company standards and policies
  • Cultivated a supportive team environment by encouraging communication and contributing to team morale
  • Securely handled sensitive customer information, ensuring the protection of personal data while processing payments or updating records.

Guest Service Agent

Springhill Suites San Diego Carlsbad by Marriott
Carlsbad, CA
06.2022 - 07.2023
  • Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
  • Resolved issues regarding billing and room reservations quickly and effectively through conflict resolution, and adaptive communication skills to ensure a positive customer experience
  • Maintained a written documentation of key guest details and issued a verbal and written log for the appropriate team members
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

Education

Bachelor's - Communications

California State University
Los Angeles, CA
05.2024

Associate - Communication Studies for Transfer

MiraCosta College
Oceanside, CA
05.2021

Associate - Arts

MiraCosta College
Oceanside, CA
05.2021

Skills

  • Microsoft Office
  • HotSos, Opera, Whistle
  • Administrative support
  • Clerical duties
  • Teamwork
  • Fluent in Spanish
  • Oral and written communications
  • Computer operation

Certification

Driver's License

Timeline

Front Desk Guest Service Agent

Beach Terrace Inn
07.2023 - Current

Guest Service Agent

Springhill Suites San Diego Carlsbad by Marriott
06.2022 - 07.2023

Associate - Arts

MiraCosta College

Bachelor's - Communications

California State University

Associate - Communication Studies for Transfer

MiraCosta College