Ivan Hardaway
Merrillville,IN
Summary
Dynamic Rail Supervisor at Chicago Transit Authority with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in staff management and decision-making, I successfully coordinated maintenance schedules and implemented process improvements, resulting in a significant reduction in service disruptions. Adept at training and mentoring teams to achieve organizational goals.
Overview
29
29
years of professional experience
Work History
Rail Supervisor
Chicago Transit Authority, CTA
Chicago, IL
04.1998 - 08.2025
- Supervised daily operations to ensure compliance with safety protocols and service standards.
- Instructed public transit operators to prepare their trains on time to stay on schedule.
- Monitored performance metrics to identify areas for process improvement.
- Coordinated maintenance schedules to minimize service disruptions and enhance reliability.
- Conducted regular inspections of transit facilities to maintain cleanliness and safety standards.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Oversaw daily operations of the department, ensuring smooth restoration of service technics when service is interrupted.
Computer Analyst
Q-Data
Lombard, IL
01.1997 - 04.1998
- Analyzed system performance metrics to identify areas for improvement.
- Collaborated with cross-functional teams to implement software updates and enhancements to be Y2K compatible.
Education
Bachelor of Science - Bachelor of Science Computer Science
Lambuth University
Jackson, TNSkills
- Training and mentoring
- Goal oriented
- Staff management
- Decision-making
Timeline
Rail Supervisor
Chicago Transit Authority, CTA
04.1998 - 08.2025
Computer Analyst
Q-Data
01.1997 - 04.1998
Bachelor of Science - Bachelor of Science Computer Science
Lambuth University