Jeffrey McCall
Washington,District Of Columbia
Summary
Detail-oriented professional with extensive experience in rail operations. Skilled in decision-making, multitasking, and conflict resolution, leading to improved workflows and increased team performance. Committed to fostering a safe and efficient working environment.
Overview
28
28
years of professional experience
Work History
Rail Supervisor
WMATA
01.2013 - 12.2025
- Supervised daily operations, ensuring adherence to safety protocols and regulatory compliance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented process improvements that streamlined workflows, reducing operational delays.
- Monitored team performance, providing constructive feedback to enhance productivity and morale.
Automation Train Operator
WMATA
01.2006 - 01.2013
- Operated trains safely and efficiently, adhering to established schedules and protocols.
- Monitored train systems for malfunctions, ensuring timely reporting and resolution of issues.
- Conducted pre-trip inspections, verifying all safety equipment met operational standards.
- Coordinated with dispatchers to maintain effective communication during service disruptions.
- Trained new operators on safety procedures, emergency protocols, and operational best practices.
- Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
- Moved controls such as throttles and air brakes to drive electric, diesel-electric, steam or gas-turbine-electric locomotives.
- Conducted post-trip inspections after each run, identifying any necessary repairs or maintenance required for optimal train performance moving forward.
Rail Station Manager Green Line
WMATA
01.2003 - 01.2006
- Oversaw daily operations, ensuring compliance with safety and regulatory standards.
- Managed station staff, providing training and mentorship to enhance performance.
- Developed and implemented operational procedures to improve efficiency and service quality.
- Coordinated maintenance schedules, minimizing service disruptions and enhancing reliability.
- Opened and Closed Station daily along with the Responsibility of Station functions
- Maintained metrics, reports,process documentation customer service logs along with training and safety records.
City Transit Bus Operator
WMATA
12.1997 - 01.2001
- Operated transit buses safely, adhering to scheduled routes and traffic regulations.
- Maintained passenger safety through effective communication and monitoring of bus conditions.
- Conducted pre-trip inspections, ensuring compliance with safety standards and operational protocols.
- Assisted passengers with disabilities, providing support in boarding and alighting from buses.
- Collaborated with dispatchers to optimize route efficiency and address service disruptions promptly.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Education
High School Diploma -
Cardozo High School
Washington, DCSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Multitasking Abilities
- Time management