Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivan Jackson

Youngtown,AZ

Summary

Accomplished Senior Certified Pharmacy Technician with expertise in insurance billing and problem-solving, honed at Walgreens. Enhanced patient satisfaction scores through exceptional service and effective team collaboration. Proficient in pharmacy operations and staff training, ensuring compliance with HIPAA standards. Recognized for improving operational efficiency and mentoring junior technicians in a high-volume environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
09.2019 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved third-party billing, computer system and customer service issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.

Senior Certified Pharmacy Technician.

Magellan
10.2017 - 09.2019
  • Approving or declining prior authorizations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
  • Answered patients' questions and troubleshot prescription issues.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Resolved third-party billing, computer system and customer service issues.

Education

Academics

Old Bridge High School
Old Bridge, NJ
06-1996

Skills

  • HIPAA compliance
  • Problem-solving skills
  • Insurance billing
  • Medicare trained
  • Pharmacy software proficiency
  • Staff training and development
  • Data entry
  • Insurance processing
  • Attention to detail
  • Medical insurance claims processing
  • Pharmacy operations
  • Team collaboration
  • Drug inventory control

Certification

Arizona Board of Pharmacy: T014247

PTCB: 4101 0107 0960 974

Timeline

Senior Certified Pharmacy Technician

Walgreens
09.2019 - Current

Senior Certified Pharmacy Technician.

Magellan
10.2017 - 09.2019

Academics

Old Bridge High School

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