Ivan Johnson
Arlington,TX
Summary
Highly motivated and hardworking individual with experience in auto and property claims adjusting, customer care, and data entry. Proficient in using claims management software such as Xactimate and Symbility, with a solid understanding of claims processes, estimating, and customer service. Actively seeking a challenging position to leverage my skills in claims adjusting, problem-solving, and team collaboration to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front End Adjuster
Brown & Brown
Dallas, TX
02.2025 - Current
- Evaluated insurance claims to determine validity and coverage under policy terms.
- Coordinated with clients, claimants, and legal teams to facilitate timely resolution of disputes.
- Conducted thorough investigations into claims, gathering evidence and documentation for accurate assessments.
- Developed comprehensive reports outlining findings and recommendations for claim approvals or denials.
Auto/Property Adjuster
Best Claims
01.2023 - 02.2025
- Conduct detailed inspections of auto and property claims to determine cause of loss and estimate damages
- Utilize Xactimate and Symbility for accurate claim estimations and report generation
- Ensure claims adhere to company guidelines and insurance client requirements
- Perform virtual inspections, communicate with clients and contractors, and finalize claim closures
- Investigate discrepancies in claims data, providing timely resolutions
- Develop strong working relationships with insurance clients and policyholders to support claims processes
Data Entry Associate
Belfour
01.2022 - 02.2023
- Coordinated with team members to balance workloads and meet deadlines efficiently
- Processed inventory data, both manually and electronically, ensuring accurate records
- Monitored inventory levels and resolved discrepancies, contributing to effective warehouse management
- Supported inventory audits and resolved errors identified in physical stock reports
Customer Care Advocate
Soul Water
01.2019 - 01.2022
- Delivered excellent customer service by addressing inquiries related to billing, appointments, and services
- Resolved issues through first-call resolution and provided timely follow-up as needed
- Ensured client satisfaction by maintaining professional and empathetic communication
- Helped improve operational efficiency by streamlining communication channels with clients
Education
High School Diploma -
Sam Houston High
Arlington, TX01-2021
Skills
- Claims Management Software: Xactimate, Symbility, Settle Assist
- Technical Proficiency: Microsoft Office Suite, CRLECS
- Communication: English
- Core Skills: Problem-solving, Organization, Leadership, Creativity, Teamwork, Attention to Detail, Time Management
- Additional Skills: Conflict Resolution, Data Entry, Customer Relationship Management
Certification
- Resident State TX License #2886121
- Non-Resident Licenses: FL, GA, MI, SC, IN
BENEFITS OF WORKING WITH ME
- Proven ability to meet deadlines and handle high-pressure situations with professionalism.
- Strong interpersonal skills and a collaborative approach to teamwork.
- High attention to detail and a commitment to maintaining quality work.
- Flexible, fast learner with the drive for continuous professional development.
Timeline
Front End Adjuster
Brown & Brown
02.2025 - Current
Auto/Property Adjuster
Best Claims
01.2023 - 02.2025
Data Entry Associate
Belfour
01.2022 - 02.2023
Customer Care Advocate
Soul Water
01.2019 - 01.2022
High School Diploma -
Sam Houston High