Ivan Lierz
Topeka,KS
Summary
Dynamic Slot Assistant Shift Manager at Prairie Band Casino & Resort, recognized for enhancing customer satisfaction and employee morale through effective communication and team-building. Proven expertise in staff training and development, alongside a strong focus on health and safety compliance, driving operational excellence and fostering a positive work environment.
Experienced with supervising shift activities and ensuring smooth operations. Utilizes excellent communication to maintain team cohesion and efficiency. Track record of effective problem-solving and conflict resolution skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Slot Assistant Shift Manager
Prairie Band Casino & Resort
10.2022 - Current
- Maintained strict adherence to company policies, safety regulations, and operational standards throughout all shifts supervised.
- Proactively identified potential bottlenecks in operations and implemented solutions to ensure smooth functioning of the business.
- Mentored new hires during their initial training period ensuring they gain essential skills required for success in their roles.
- Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
- Enhanced employee morale and productivity with effective communication and team-building activities.
- Evaluated employee performance on an ongoing basis, providing feedback and coaching to foster growth and development within the team.
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Assisted in conducting interviews for prospective employees, contributing valuable input regarding candidate selection decisions based on individual strengths aligned with company goals.
- Developed strong relationships with customers, leading to increased brand loyalty and repeat business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dual Rate Table Games Supervisor
Prairie Band Casino & Resort
07.2001 - 10.2022
- Maximized profitability with effective table game supervision, adhering to casino policies and procedures.
- Ensured compliance with state gaming regulations through diligent monitoring of all gaming activities on the casino floor.
- Assisted in the creation of operational reports and analyses, providing valuable insights into overall casino performance and contributing to informed decision-making processes.
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to promote growth within the team.
- Increased staff morale through regular coaching, feedback, and recognition of team members'' accomplishments.
- Supported casino promotions by actively engaging guests at the tables and encouraging participation in promotional events.
- Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
- Monitored gaming trends to identify opportunities for table game expansion or improvement, making recommendations to management based on findings.
- Contributed to efficient casino floor operations by effectively coordinating with other departments such as Security and Surveillance.
- Conducted thorough audits of table games inventory, ensuring accurate counts and minimizing financial discrepancies.
- Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Performed paperwork required for monetary transactions.
- Established and maintained banks and table bet limits for each supervised game.
Education
Bachelor of Science - Agricultural Economics
Northwest Missouri State University
Maryville, MOSkills
- Customer service focus
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Policy enforcement
- Employee motivation
- Positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
Timeline
Slot Assistant Shift Manager
Prairie Band Casino & Resort
10.2022 - Current
Dual Rate Table Games Supervisor
Prairie Band Casino & Resort
07.2001 - 10.2022
Bachelor of Science - Agricultural Economics
Northwest Missouri State University
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