Ivan Lujan
Albuquerque ,NM
Summary
Hardworking and highly motivated employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Program Director
Heading Home
Albuquerque, New Mexico
01.2024 - 04.2025
- Developed program strategies to enhance service delivery for homeless individuals.
- Supervised program staff, providing guidance and support in daily operations.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Manager
Tierra Wood Stoves & Coverings
Taos, New Mexico
03.2021 - 11.2023
- Oversaw inventory management to ensure availability of popular products.
- Conducted market research to identify trends and adjust sales tactics accordingly.
- Led sales meetings to discuss goals, updates, and team performance initiatives.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Resolved customer complaints regarding sales and service.
Assistant Store Manager
Speedway Gas Station
Taos, New Mexico
05.2018 - 03.2021
- Oversaw daily operations to ensure efficient store functionality.
- Trained and mentored new employees in customer service standards.
- Monitored cash handling procedures for accuracy and security compliance.
- Coordinated with vendors to ensure timely delivery of merchandise and supplies.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Skills
- Program leadership
- Program evaluation
- Compliance management
- Task delegation
- Staff management
- Customer service experience
- Leadership effectiveness
References
- Joey Quintana 719-588-0140
- Bobbie Jo Martinez 505-929-9769
- Della Coca 575-758-9880
Timeline
Program Director
Heading Home
01.2024 - 04.2025
Sales Manager
Tierra Wood Stoves & Coverings
03.2021 - 11.2023
Assistant Store Manager
Speedway Gas Station
05.2018 - 03.2021