IVAN MAR
Sales and Service
Lenoir City,Illinois
Summary
Energetic sales and service professional with 20+ years experience of exceeding client expectations. Reputation for resolving problems and providing comprehensive service that results in customer loyalty. Dedicated and dependable relationship-builder with excellent organizational strengths, meticulous and process-driven approach, and superior work ethic.
Overview
31
31
years of professional experience
Work History
Human Services Caseworker
Department Of Human Services
Homewood, IL
09.2019 - Current
- Establish positive relationships with aid recipients through interviews and assess goals, striving to address individual needs and tailor services to suit them.
- Describe procedures, requirements and benefits to clients and interested parties.
- Adhere to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Keep and establish comprehensive case files to support proper documentation and record retention.
- Utilize complex client management systems, both digital and manual and maintain sensitive information in highly encrypted databases.
- Promoted to managerial training program Nov. 2022
Public Service Representative
Illinois Secretary of State
Deerfield, IL
11.2017 - 09.2019
- Determined licensing eligibility by examining test results and comparing against established structures.
- Leveraged bilingual skills to communicate information accurately and expand service to more patrons.
- Proctored licensing exams and graded submitted answers for >100 applicants per week.
- Entrusted with confidential information in government databases, including SAVE immigration platform.
- Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
- Ensured efficiency and accuracy in cashier department with no overages or lost currency.
Store manager
PPG INDUSTRIES, INC
Hanover Park, Illinois
10.2016 - 10.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed staff training, delegated assignments and evaluated work performances.
- Conducted 50+ outbound calls and job site visits to develop new business.
Store Manager
JC Licht
Bloomingdale, Illinois
04.2016 - 09.2016
- Carried out business plan by using operations reports to identify opportunities within sales, gross margin and controlled expenses. Initiated 60+ sales calls weekly to meet goals.
- Created viable team oriented work environment through good communication, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Ensured employees have working knowledge of various products and training to deliver excellent customer service and provide maximum efficiency
- Managed cash control and store opening and closing procedures.
Assistant Manager
JC Licht
St. Charles, IL
04.2007 - 04.2016
- Generated repeat business through exceptional customer service and responded to customer concerns
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales with friendly and knowledgeable service.
Sales Associate, Certified forklift operator
JC Licht
Bloomingdale, IL
03.2005 - 04.2007
- Provided professional customer service and educated customers on custom design methods
Sales Associate, Paint Department
The Home Depot Inc
Chicago, Illinois
05.2004 - 03.2005
- Solved customer challenges by offering relevant products and services
Group Lead, Metal Polishing Dept
Chicago Faucets
Des Plaines, Illinois
06.1990 - 06.2003
- Ensured strong team productivity and managed flow of materials between departments for efficiency
Education
Bachelor of Arts - Computer Animation And Media Design
12.2002
Skills
- Strong interpersonal communication skills
- Client support and service
- Excellent team management skills
- Ability to work independently
- Process implementation
- Time management
- Bilingual (English and Spanish)
- Active Listening
- Applicant Interviews
- Benefits Guidelines
- Accurate Documentation
- Case File Preparation
- Eligibility Determinations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Services Caseworker - Department Of Human Services
09.2019 - Current
Public Service Representative - Illinois Secretary of State
11.2017 - 09.2019
Store manager - PPG INDUSTRIES, INC
10.2016 - 10.2017
Store Manager - JC Licht
04.2016 - 09.2016
Assistant Manager - JC Licht
04.2007 - 04.2016
Sales Associate, Certified forklift operator - JC Licht
03.2005 - 04.2007
Sales Associate, Paint Department - The Home Depot Inc
05.2004 - 03.2005
Group Lead, Metal Polishing Dept - Chicago Faucets
06.1990 - 06.2003
The Illinois Institute of Art-Schaumburg - Bachelor of Arts, Computer Animation And Media Design
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