I am a compassionate, empathetic, and posses strong interpersonal skills. I am known for high productivity and efficiency in task completion. Specialize in case management, client advocacy, and crisis intervention skills. Excel at communication, empathy, and problem-solving to support clients effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Services Caseworker
Communicare Mental Health Center
Elizabethton
10.2024 - Current
Developed individualized service plans for diverse populations.
Facilitated access to community resources and support services.
Coordinated case management meetings with multidisciplinary teams.
Advocated on behalf of vulnerable populations in order to promote their rights and interests.
Coordinated referrals between various agencies when necessary.
Maintained confidentiality standards according to agency policies and procedures.
Provided case management services to clients, including assessing client needs and developing individualized service plans.
General Manager/ Advisor
World Training & Fitness
Radcliff
09.2019 - Current
Led teams by example to deliver exceptional standard of work.
Structured internal operations and outlined policies and procedures.
Coordinated efforts of various departments to ensure smooth operations.
Conducted periodic performance reviews to assess employee performance.
Reviewed financial statements and activity reports to measure productivity or goal achievement.
Oversaw daily operations of fitness facility, including maintenance and cleanliness.
Tracked membership data, analyzing trends to inform future business decisions.
Conducted facility tours for potential new members, highlighting features that catered to their specific interests.
Led group fitness classes, offering modifications for various skill levels and abilities.
Organized staff schedules, ensuring adequate coverage during peak hours and busy seasons.
Managed team of personal trainers, ensuring they provided high-quality service to clients.
Assisted in hiring process for new personal trainers by reviewing resumes and conducting interviews.
Probation & Parole Officer
Department of Corrections
Louisville
07.2023 - 05.2024
Responded promptly to any instances of non-compliance, taking appropriate corrective action as needed.
Uphold ethical standards and integrity in all interactions.
Demonstrated empathy and understanding while interacting with diverse populations facing complex personal challenges.
Monitored parolees' compliance with court-ordered conditions, such as drug testing or community service hours.
Attended court hearings to provide updates on clients' progress and advocate for continued supervision.
Worked closely with family members of parolees to create supportive environment conducive to successful reentry into society.
Facilitated group meetings for parolees to discuss common challenges and share resources for success.
Monitored individual compliance with substance abuse treatment programs based on randomly administered tests.
Spearheaded program operations focused on rehabilitation, clearly outlining and managing codes of conduct and objectives.
Supported rehabilitation efforts by arranging medical, mental health, or substance abuse treatment services.
Helped court determine sentences and sentencing conditions by investigating offenders' backgrounds.
Interviewed probationers and parolees regularly to evaluate progress in accomplishing goals and maintaining terms specified in probation contracts and rehabilitation plans.
Assisted offenders with analyzing drug issues, alcohol abuse and anger management factors contributing to criminal behavior.
Utilized excellent communication skills to convey important information clearly, both verbally and in writing.
Provided ongoing support and guidance for parolees as they reintegrated into society after incarceration.
Peer Support Counselor
Kentucky Court Of Justice - Administrative Office of the Courts
Elizabethtown
07.2018 - 09.2023
Facilitated group therapy sessions to address clients' emotional and mental health needs.
Collaborated with clinical staff to assess clients' progress and make necessary adjustments to treatment plans.
Conducted outreach activities to connect clients with community resources and support services.
Provided crisis intervention and emotional support to clients in need.
Maintained accurate and up-to-date documentation of client interactions and progress notes.
Assisted local law enforcement to ensure participants were adhering to standards of the Court Program.
Built positive support network and addressed specific behavioral and academic problems by working closely with families and fellow professionals.
Helped coordinate housing support, relationship guidance and community connections based on individual needs.
Conducted peer-led support groups, workshops, and educational sessions.
Identified potential barriers to recovery and worked collaboratively with clients to address them effectively.
Armed Security Officer
American Services Industries
Louisville
11.2013 - 06.2018
Enforced security protocols and regulations to ensure a safe environment.
Conducted thorough investigations and documented findings in detailed reports.
Demonstrated adaptability in fast-paced situations and maintained professionalism.
Collaborated with team members to address security concerns and maintain order.
Spearheaded training courses in general security standards and specific weapons, defensive, or conflict de-escalation techniques.
Kept team members operating at same level and in compliance with standards by continuously monitoring performance.
Increased size and skill of security force by recruiting and hiring well-qualified professionals.
Assisted in creating and implementing security protocols, procedures, and policies.
Managed access control systems, verifying identification credentials before granting individuals entry into restricted zones.
Cavalry Scout (19D)
U.S. Army
Fort Knox
09.2009 - 11.2012
Coordinated logistics for large-scale training exercises, including equipment, transportation, lodging, etc.
Devised successful tactical plans by gathering in-depth intelligence on enemy locations, movements and team composition.
Planned, resourced, and executed intelligence and search/recover operations.
Drafted military and nonmilitary correspondence.
Tracked and filed administrative paperwork and personnel folders.
Operated and maintained equipment worth $1 million internationally and domestically.
Provided navigation support during combat operations, reporting information on terrain, weather, and enemy movements.
Conducted data collection to classify routes, tunnels, and bridges.
Researched intelligence targets to stay updated on mission objectives and their geopolitical significance.
Planned and briefed personnel on mission objectives and strategies.
Evaluated individual soldier performance through periodic assessments and provided constructive feedback for improvement.
Oversaw administrative functions such as personnel management, promotions, awards recommendations, and leave requests processing.
Supervised daily operations of platoon consisting of 30-40 personnel.
Provided guidance and mentorship to support personal growth of trainees.
Education
Bachelor of Science - Social Work
Western Kentucky University
Bowling Green, KY
12-2025
Skills
Communication skills
Time management
Leadership
Advertising and marketing
Cross-functional team management
Multi-unit Operation Management
Cultivates strong team dynamics while achieving strategic objectives
Human trafficking awareness
Substance abuse counseling
Domestic violence support
Anger management
Family dynamics
High-risk populations identification
Trauma counseling
Analytical skills
Coping Mechanism Development
Certification
Probation and Parole Pre- Service Academy (2023)
Trauma Informed Care (2021)
Facilitator Morale Reconation Therapy (2021)
Adult Peer Support Specialist (2019)
References
References available upon request.
Timeline
Human Services Caseworker
Communicare Mental Health Center
10.2024 - Current
Probation & Parole Officer
Department of Corrections
07.2023 - 05.2024
General Manager/ Advisor
World Training & Fitness
09.2019 - Current
Peer Support Counselor
Kentucky Court Of Justice - Administrative Office of the Courts