Paul Bowman

Accurately determines beginning date of coverage and authorize on-going eligibility for all All Kids / MEDICAID programs at renewal and when a change is reported. Locate, interpret, and apply policy when a change is reported. Demonstrate proficiency in computer systems, BlueZone, SOLQ, IES, PAAS, Infonet and DHS OneNet. ResolvesPremium billing payment problems. Investigates MEDICAID enrollees and managements inquiries in a timely manner and provide appropriate follow up. Demonstrate proficiency in reviewing PAAS screens. Accurately complete entries in Access PDL/PRM DB as needed. Report system problems to BFO and supervisor. Maintain current knowledge of policy and procedures. Read manual releases and Department memoranda promptly; check E-mail messages at least twice a day. Refer to the policy and wag manuals in the Infonet as needed. Refer to DHS OneNet for IES guidance and procedures, as well as Alerts, Reminders, and Announcements on the IES home page. Process case changes in a timely manner: i.e. address changes, additions, deletions, renewals, cancellations, recalculations, reinstatements, reopens, updates, billing issues, etc. Ensure that priority actions are addressed within 1 business day of assignment or enrollee request and process within 1 day of receipt.Accurately enter data into IES and Access PDL/PRM DB. Ensure that IES and Access PDL/PRM DB contain accurate data on actions completed. Maintain a 90% accuracy rate on all actions reviewed and turn in case corrections timely. Accurately complete case changes and renewals. Ensure the proper income and coding is used. Confirm the appropriate forms/notices are centrally or manually sent, ensuring manual forms are uploaded to the correct case in IES. Ensure case comments reflect all required information. Respond to all phone calls in a timely, courteous, and professional manner. Make courtesy phone calls as appropriate. Return emergency phone messages within one business day. Return non-emergency phones messages within two business days. Address enrollee requests and provide follow up in a timely manner. Document in IES Case Comments or Client Comments, the same day contacts and/or actions were taken. Follow up on all verbal and written assignments. Take part in special work groups to improve work processes.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Facilitated a training program at the facility for correctional officer trainees as to ensure they are accustom and adequately prepared to enforce all department and administrative rules and regulations

As correctional officer trainee, I accomplished Illinois department of corrections 6 week academy which included, the use of restraints, 40hr gun training, team building skills the use of hand held radios. After graduation I started at Logan Correctional center as a cot. During my Correctional officer trainee status I shadowed other correctional officers for 6 weeks. September 13th 2015 I promoted to correctional officer