Natalie Hefley
Goreville,IL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Human Services Caseworker
Department of Human Services
Metropolis, IL
08.2020 - Current
- Evaluated and addressed individual client needs and concerns.
- Analyzed numerical and narrative data from automated system to interpret eligibility determinations.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Interviewed applicants to verify information eligibility for public assistance.
- Obtained income, asset and financial information to determine program eligibility.
- Maintained confidentiality standards according to agency policies and procedures.
- Attended meetings and participated in staff development training activities.
Social Service Career Trainee
Department of Human Services
Metropolis, IL
10.2019 - 08.2020
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed essential skills and techniques through diligent practice.
- Worked alongside senior team members to learn related job tasks and roles.
- Maintained positive working relationship with fellow staff and management.
Paraprofessional Aide
Walsh Elementary School
Walsh, CO
08.2012 - 05.2019
- Supported special education programs by providing one-on-one assistance to students with disabilities.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Implemented behavior management plans to maintain a positive learning environment.
- Attended in-services, workshops and seminars.
Education
BBA - Human Resources Management
Kansas State University
Manhattan, KS05-2004
Skills
- Operation of the Integrated Eligibility System
- Operation of EBT edge
- Proficient in Excel, Word
- Interviewing skills
- Ability to interpret and implement policy
- Client Needs Assessments
- Attention to Detail
- Continuous Improvement
- Reliability
- Problem-solving abilities
- Self Motivation
References
References available upon request.
Timeline
Human Services Caseworker
Department of Human Services
08.2020 - Current
Social Service Career Trainee
Department of Human Services
10.2019 - 08.2020
Paraprofessional Aide
Walsh Elementary School
08.2012 - 05.2019
BBA - Human Resources Management
Kansas State University