TAMEKIA BROWN
Chicago,IL
Summary
Results-driven public service professional with over twelve years of experience within the Illinois Department of Human Services. Holds a Master’s degree in Psychology and extensive experience in compliance monitoring, policy implementation, data analysis, and state eligibility systems. Demonstrated ability to review documentation for accuracy, track program participation, ensure compliance with state and federal requirements, and maintain organized data systems to support audits and reporting. Strong analytical, organizational, and communication skills with experience in high-volume, regulated environments.
Overview
24
24
years of professional experience
Work History
Human Services Caseworker
Illinois Department of Human Services
Homewood, IL
11.2014 - Current
- Conduct professional-level casework in a highly regulated public assistance environment, ensuring compliance with state, federal, and departmental policies.
- Review, verify, and maintain client documentation to ensure accuracy, completeness, and adherence to program requirements.
- Utilize the Integrated Eligibility System (IES) to enter, update, track, and audit eligibility data for food, medical, and cash assistance programs.
- Monitor program participation and eligibility outcomes, identifying discrepancies and taking corrective action in accordance with policy guidelines.
- Maintain organized systems of data collection to support reporting, quality assurance reviews, and ongoing program evaluation.
- Interpret and apply complex policy manuals and procedural updates to ensure consistent implementation of program objectives.
- Coordinate referrals to internal and external service providers and ensure services align with approved program plans.
Social Service Career Trainee
Illinois Department of Human Services
Chicago, IL
11.2013 - 11.2014
- Supported professional caseworkers in administering government-funded assistance programs within a compliance-driven environment.
- Assisted in developing client histories, tracking progress, and evaluating outcomes to support program planning and reporting.
- Maintained accurate records and documentation in accordance with agency standards and regulatory requirements.
- Participated in workshops and group sessions focused on employment readiness, financial literacy, and self-sufficiency.
- Collaborated with counseling professionals and community partners to coordinate services and monitor participation.
Executive Assistant Manager
Walgreens
Chicago, IL
08.2002 - 10.2013
- Supervised daily operations of a high-volume retail location, including staff scheduling, task delegation, and performance monitoring.
- Trained and mentored employees, ensuring adherence to company policies, procedures, and operational standards.
- Managed workflow efficiency, inventory controls, and problem resolution in a fast-paced environment.
- Demonstrated strong leadership, organizational, and analytical skills applicable to compliance and operational oversight roles.
- Analyzed operational processes, identifying areas for improvement to increase efficiency.
- Managed high-priority projects from inception to completion, ensuring timely delivery of results.
- Developed strong relationships with clients by promptly addressing inquiries, providing accurate information, and facilitating smooth transactions.
- Safeguarded sensitive information with strict adherence to confidentiality policies and document management protocols.
- Collaborated with cross-functional teams to execute company-wide initiatives for increased efficiency and growth.
Speech-Language Pathologist Assistant
PYR SERVICES
Chicago, IL
08.2007 - 05.2012
- Facilitated speech and language therapy sessions under supervision of licensed Speech-Language Pathologists.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
- Implemented therapeutic activities to improve communication skills and social interactions in clients.
- Educated families on strategies to support speech development at home.
- Streamlined documentation processes to enhance accuracy and efficiency in patient record-keeping.
- Supported diverse populations, including children with autism spectrum disorders, Down syndrome, stuttering challenges, and phonological disorders.
Education
Master of Science - Psychology
Purdue University Global
West Lafayette, IN05.2019
Bachelor of Arts - Communication Disorders
Governors State University
University Park, IL05.2012
Bachelor of Arts - Pre-Professional English
Southern Illinois University
Carbondale, IL12.2000
Skills
Contract & Program Compliance Monitoring
Policy Interpretation & Implementation
Data Collection, Tracking & Reporting
Integrated Eligibility System (IES)
Documentation Review & Quality Assurance
Deadline & Workload Management
Public Assistance Programs (SNAP, Medical, Cash)
Microsoft Excel, Word & Database Systems
Interagency & Stakeholder Collaboration
Microsoft Word, Excel, Windows Operating Systems, Integrated Eligibility System (IES), internal case management and data tracking systems, email and electronic documentation platforms
Timeline
Human Services Caseworker
Illinois Department of Human Services
11.2014 - Current
Social Service Career Trainee
Illinois Department of Human Services
11.2013 - 11.2014
Speech-Language Pathologist Assistant
PYR SERVICES
08.2007 - 05.2012
Executive Assistant Manager
Walgreens
08.2002 - 10.2013
Master of Science - Psychology
Purdue University Global
Bachelor of Arts - Communication Disorders
Governors State University
Bachelor of Arts - Pre-Professional English
Southern Illinois University