Ivan Mora
Livermore,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
03.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
- Picked quality and accurate items for 10 daily customer orders
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Warehouse Associate/Assembler
Rexel
Livermore, CA
04.2020 - 07.2021
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Assembled and filled more than 5 shipments per day and prepared all shipping documentation
Inventory Specialist
Aria Technologies
02.2019 - 01.2020
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
Assembler
Acro Associates Inc
09.2017 - 11.2018
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Tested electrical controls and components on lines to identify conformance issues.
Sales Associate
Lowe's
06.2012 - 06.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
Sales Associate
Macy's
11.2011 - 02.2013
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared large cash deposits with zero discrepancies.
- Achieved perfect attendance and on-time record.
- Tracked stock using company inventory management software.
Data Entry Clerk
Opusing Staffing
Livermore, CA
10.2023 - 12.2023
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Education
Some College (No Degree) - Computer Science
Las Positas College
Livermore, CAHigh School Diploma -
Granada High School
Livermore, CA06.2002
Skills
- Product and Service skills
- Adapt to diverse groups
- Professional demeanor
- Excellent people skills
- Problem-solving skills
Certification
- Technical Support Fundamentals
Coursera/ Google April 2021
Languages
Spanish
Professional Working
Timeline
Data Entry Clerk
Opusing Staffing
10.2023 - 12.2023
Warehouse Associate/Assembler
Rexel
04.2020 - 07.2021
Instacart Shopper
Instacart
03.2020 - Current
Inventory Specialist
Aria Technologies
02.2019 - 01.2020
Assembler
Acro Associates Inc
09.2017 - 11.2018
Sales Associate
Lowe's
06.2012 - 06.2017
Sales Associate
Macy's
11.2011 - 02.2013
Some College (No Degree) - Computer Science
Las Positas College
High School Diploma -
Granada High School