Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Ivan Perales

The Woodlands

Summary

Dynamic Customer Service Representative with a proven track record at The UPS Store, adept at resolving complex issues and enhancing customer satisfaction. Skilled in problem-solving and upselling, I effectively liaised between customers and departments, promoting high service standards and ensuring seamless order processing. Recognized for maintaining professionalism under pressure.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

The UPS Store 4001
The Woodlands
01.2024 - Current
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Assisted in developing individual student plans based on their goals and objectives.
  • Maintained accurate and complete student records required by laws, district policies and administrative regulations.

Customer Service Representative

T.J. Maxx
Magnolia
05.2022 - 10.2023
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Cashier

Wingstop
The Woodlands
06.2020 - 07.2022
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Sanitized food processing areas according to safety protocols.
  • Collaborated with team members to complete assigned tasks efficiently and effectively.

Education

High School Diploma -

The Woodlands High School
6101 Research Forest Dr
05-2024

Skills

  • Customer service
  • Problem solving
  • Time management
  • Sales techniques
  • Creative problem solving
  • Calm and professional under pressure
  • Problem-solving
  • Document control
  • Adaptive team player
  • Communication skills
  • Order and refund processing
  • Product knowledge

Affiliations

  • I used to play Football & socccer during high school
  • Play soccer once in a while
  • Love going out with family and friends

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Gotten 5 star reviews from The Ups store

Timeline

Customer Service Representative

The UPS Store 4001
01.2024 - Current

Customer Service Representative

T.J. Maxx
05.2022 - 10.2023

Customer Service Cashier

Wingstop
06.2020 - 07.2022

High School Diploma -

The Woodlands High School

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