Ivan Ptichkin
Gaithersburg,MD
Summary
Dynamic Product Specialist with a proven track record at Koons of Clarksville, excelling in building client relationships and leveraging outstanding interpersonal skills for increased referrals. Expert in product marketing and positioning, consistently achieving safe and timely deliveries. Demonstrates a unique blend of sales expertise and high technical skills, driving product innovation and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Product Specialist
Koons of Clarksville
07.2024 - Current
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
Delivery Specialist
Occasions Caterers
08.2021 - 07.2024
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
Driver
Lyft Driver Hub
02.2016 - 07.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
Bachelor of Science - Political Psychology
Saint-Peterburg State University
Saint-Peterburg Russia06-2009
High School Diploma -
Private School 586
Saint-Peterburg Russia05-1999
Skills
- Pricing strategy
- Product positioning
- Outstanding interpersonal skills
- Sales expertise
- High technical skills
- Product innovation
- Product marketing
- Excellent positive attitude
- Mastery of data collection
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Full Professional
Software
Focus
GM Global
Interests
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Product Specialist
Koons of Clarksville
07.2024 - Current
Delivery Specialist
Occasions Caterers
08.2021 - 07.2024
Driver
Lyft Driver Hub
02.2016 - 07.2021
Bachelor of Science - Political Psychology
Saint-Peterburg State University
High School Diploma -
Private School 586
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