Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Ivan Radunovich

Ivan Radunovich

Las Vegas

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Owner Consulting Firm LLC

ERCgo/Frandsen Accounting & Consulting
01.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Loan Officer Assistant

Low VA Rates LLC
01.2020 - 12.2022
  • Evaluating and authorizing the approval of business, real estate & credit loans
  • Evaluating financial status of loan applicants
  • Updating account records & reviewing loan files.

Rooms Control Manager

Palms Casino Resort
01.2019 - 01.2020
  • Maintained close communication with clients to mitigate service issues
  • Supported hotel operations department by compiling paperwork and taking detailed meeting minutes
  • Confirmed reservations, sold upgrades, assigned rooms and issued keys quickly and efficiently to achieve positive experience for guests
  • Processed all check outs and resolved disputed charges fairly while adhering to company policies
  • Trained newly hired room attendants on company policies, cleaning procedures & customer service techniques.

Hotel Operations Manager

Aria Resort & Casino
01.2017 - 01.2019
  • Evaluated employee job performance & motivated staff to improve productivity
  • Defined & documented office procedures, using updated SOPs to provide thorough & comprehensive training for all administrative support staff
  • Evaluated and identified ineffective workflow processes, implementing solutions to improve productivity & personnel performance.

Education

Hospitality Administration & Management -

University for Tourism & Hospitality
Kotor, Montenegro
06.2005

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication

Accomplishments

    #1 in sales for ERCgo/Frandsen Accounting & Consulting in 2023.

Timeline

Owner Consulting Firm LLC

ERCgo/Frandsen Accounting & Consulting
01.2023 - Current

Loan Officer Assistant

Low VA Rates LLC
01.2020 - 12.2022

Rooms Control Manager

Palms Casino Resort
01.2019 - 01.2020

Hotel Operations Manager

Aria Resort & Casino
01.2017 - 01.2019

Hospitality Administration & Management -

University for Tourism & Hospitality

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Ivan Radunovich