Ivan Reynoso Velazquez
East Wenatchee,WA
Summary
Adaptable and detail-oriented professional with a strong background in customer service, team leadership, and caregiving. Skilled in problem solving, multitasking, and documentation to ensure smooth operations and high-quality outcomes. Eager to apply experience in communication and organizational skills to contribute value and drive success in a new roll
Overview
18
18
years of professional experience
1
1
Certification
Work History
Individual Provider
Consumer Direct Care WA
04.2022 - 05.2026
- Worked with both elderly and young Autistic individuals.
- Prepared individualized meal plans adhering to dietary restrictions to support nutritional needs during recovery.
- Provided daily personal care-bathing, dressing, grooming-to clients, maintaining dignity and comfort.
- Assisted with medication reminders and organized pillboxes.
- Managed weekly household chores and laundry to maintain sanitary living conditions for clients.
- Coordinated transportation to medical appointments.
- Taught clients simple mobility exercises from PT plans to improve strength and maintain independence.
- Assisted clients with transferring and safe mobility using gait belt and walker, reducing fall incidents.
Assistant Department Store Manager
Rue 21
08.2018 - 03.2022
- Trained seasonal hires on POS procedures, loss-prevention steps, and customer service scripts.
- Handled escalated customer complaints on returns and exchanges, restoring satisfaction and repeat visits.
- Directed daily opening and closing procedures for a busy mall.
- Coached associates on upselling techniques at registers, increasing average transaction value during shifts.
- Implemented visual-merchandise planograms for seasonal collections, improving shelf presentation and navigation.
- Audited weekly sales reports and adjusted floor allocations to align inventory with demand.
- Cut stock replenishment time by redesigning backroom layout and labeling bulk storage zones.
- Prepared weekly inventory variance reports for district manager, highlighting shrink and overstocks.
- Prepared weekly sales and shrink reports in Excel for the store manager's performance reviews.
- Handled customer escalations on refunds and exchanges, restoring satisfaction and preserving store sales.
- Audited cash drawers nightly and corrected till variances, improving end-of-day accuracy.
Assistant Manager
Taco Del Mar
09.2013 - 02.2018
- Managed health and safety checks, documenting compliance and passing regional inspections.
- Supervised morning prep shifts and adjusted food prep volumes to reduce lunchtime shortages.
- Assigned station duties and balanced crew workload to maintain service speed during peak hours.
- Directed daily closing procedures, reconciled sales receipts, and secured cash deposits to bank.
- Maintained inventory par levels, placed supply orders, and reduced mid-shift stockouts.
Sign Production & Graphic Design Intern
Sign pro's of wenatchee
03.2008 - 06.2010
- school to work experience resulted in an internship 2009 and hired 2010 until store closed down
Education
GED -
Skillsource of Wenatchee
wenatchee, WA05-2008
Skills
- Adaptability
- Customer Engagement
- Flexibility
- Personal Care Techniques
- Fast learner
- Problem Solving
- Visual Merchandising
- Conflict Resolution
- Time Management
Certification
HCA- Home Care Aid. state of washington
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Individual Provider
Consumer Direct Care WA
04.2022 - 05.2026
Assistant Department Store Manager
Rue 21
08.2018 - 03.2022
Assistant Manager
Taco Del Mar
09.2013 - 02.2018
Sign Production & Graphic Design Intern
Sign pro's of wenatchee
03.2008 - 06.2010
GED -
Skillsource of Wenatchee