Ivan Rodriguez
San Antonio,Texas
Summary
Stocked/handle merchandise; trained in customer service and register operations, including counting money, collecting payments, and handling customer complaints. Committed to providing outstanding service by offering friendly, helpful support. Comfortable taking on different tasks at hand, trained in different departments
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
HEB Store
06.2023 - 09.2026
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Provided exceptional customer service, addressing patient inquiries professionally and compassionately.
- Escorted customers to their vehicles
- Collected the carts from the parking lot for customers
- Gained experience in multiple departments to support team needs., comfortable with adapting to change
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels and assisted with stock replenishment as needed.
- Managed cash handling procedures to ensure accuracy and accountability.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
Team Member/Cashier
Cane's Chicken Fingers
01.2023 - 05.2023
- Operated POS cash register, handling money
- Interacting with guests, taking orders, correcting orders
- Maintained cleanliness and organization of work area throughout shifts.
- Fulfilling priorities during shifts
- Providing a welcoming and positive environment to guests
- Communicating with team members about special orders and changes in orders
Fulfillment Associate
Target
10.2022 - 01.2023
- Searching and securing products placed by customers
- Bagging all products before the time limit
- Placing packaged products in the correct location, such as curbside and in-store pickup
- Communicate with co-workers regarding any items that may need to be included in their order
- Communicating with co-workers about the next task at hand
- Responsibilities
- Accomplishments
- Completing an order under 20 min
- Completing five orders under 55 min
- Finding all the customer products
- Coworkers trust me enough to help them in their department when needed
Team Leader
Chick-fil-A
04.2021 - 10.2022
- Managed shifts while training new team members.
- Made shift positions/closing duties; helped find coverage for any team members/team leaders who called in.
- Conducted ways to clean kitchen equipment without cross-contamination.
- Organized big catering orders, ensuring the food and utensil leave on time so the customer had fresh food.
- Overlooking kitchen and staff and making sure the product is being made correctly and assembled to Chick-fil-A standards
- Overlooking food product from raw to prep to cook
- Performed various duties related to team operations
- Accomplishments
- I was able to complete a catering order with 600 sandwiches with my team
- Hit a $6,000-hour mark on my shift
- I can watch two stops at once
- I worked at Chick-fil-A for three months until I was offered the position of a team leader
Education
High school diploma -
John Jay High School
San Antonio, Texas06.2020
Skills
- Time management
- Food preparation
- Communication skills
- Leadership
- Guest services
- Cash register operation
- Merchandise restocking
- Retail merchandising
- Multitasking and organization
- Adaptability and flexibility
Timeline
Customer Service Cashier
HEB Store
06.2023 - 09.2026
Team Member/Cashier
Cane's Chicken Fingers
01.2023 - 05.2023
Fulfillment Associate
Target
10.2022 - 01.2023
Team Leader
Chick-fil-A
04.2021 - 10.2022
High school diploma -
John Jay High School