ivan zambrano

• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
• Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
• Set up bar for operation, obtained cash bank and stocked the service bar.
• Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
• Cut, sliced and peeled perishable garnishes and fruits for beverages.
• Built guest satisfaction and enjoyment.
•  Proficient in English and Spanish .
  
• Highly skilled in mixing, garnishing and serving drinks in keeping with employer’s specifications
  

   • Demonstrated skills in greeting customers, presenting menus, taking food orders and expediting them through the kitchen.
• In-depth understanding of serving food and attending to the customers’ needs.
• Able to cash out customers, clear and clean tables and wash dishes.
• Comprehensive knowledge of cleaning dining rooms and refilling condiment containers.
• Substantial knowledge of controlling guest checks and securing proper payment.
    • Able to perform general preparation work under the supervision of the restaurant manager.
   • Demonstrated ability to maintain proper condition and sanitation of dining areas and servicing tools .

• Served alcoholic and non-alcoholic beverages in a bar environment.
• Served each guest courteously, quickly and efficiently.
• Waited on multiple customers at the bar and throughout the bar area.
• Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
• Managed bar inventory, restocked supplies and placed orders.
• Followed all safety requirements for alcohol service and kept a list of available ride services for inebriated customers.
• Cleaned shelving, mixers, cups, blenders and soda guns.
• Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
• Set up glassware and liquor prior to events.
• Verified that guests at the bar were of legal age.
• Maintained full knowledge of beverage lists and promotions.
• Poured drinks using standard pour according to specifications.

• Enthusiastically and appealingly described food and drink specials to guests.
• make drinks for service bar .
• Served each guest courteously, quickly and efficiently.
• Maintained full knowledge of beverage lists and promotions.

• Cleared empty glasses, used plates and trash.
• Delivered food to customers at bar and tables.
• Learned how to make a wide variety of mixed drinks.
• Replaced empty kegs and soda syrups.
• Restocked ice, condiments and snacks.
• Stocked and maintained cleanliness of stations.
• Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.

• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Hired, trained and managed all server and bartender staff, including employee development, issuing disciplinary action and conducting performance reviews.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Supervised and mentored kitchen and serving staff.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Upsold daily specials and beverage promotions to exceed daily sales goals.

• Upsold daily specials and beverage promotions to exceed daily sales goals
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
• Took customer orders and capitalized on opportunities to sell special beverage and food options
• Developed unique drink and cocktail offerings to enhance bar reputation

• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.

• Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
• Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
• Restocked ice, condiments, and snacks.
• Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.