Ivana Forbes

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

• Volunteer, 10/2017, present, Volunteer at various community service activities through Church and afterschool programs, including Feeding the Homeless, creating hygiene kits for the homeless and providing gardening help to nursing home
• School Supply and Toy Drive for Children in Jamaica, 08/2017, 08/2018, Organized a drive for school supplies, toys and books for children in Jamaica. Created back-to-school kits with materials donated by family, friends and the community. Organized an event to hand out the kits to the children and also organized a raffle to hand out toys and books.

Big Brothers Big Sisters Workplace Mentoring Program at Deutsche Bank, AG, New York, NY, Mentee, 10/2017, present, Develop meaningful 1-to-1 relationship with mentor to learn valuable life skills, set long-term goals, increase academic performance, and build intrapersonal abilities., Attend bi-weekly programming at a corporate office to improve career-readiness skills in professionalism, teamwork, communication and problem solving.