Ivana Garcia Barrera
McAllen
Summary
Proven track record in enhancing customer satisfaction and efficiency at Pappadeaux's Seafood Kitchen, demonstrating exceptional customer service and time management skills. Skilled in team collaboration and hospitality service, adept at multitasking in high-pressure environments. Achieved positive feedback and repeat business as a Brand Representative at Hollister Co, leveraging bilingual abilities and phone etiquette to elevate guest experiences.
Overview
2
2
years of professional experience
Work History
Host
Pappadeaux's Seafood Kitchen
09.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Brand Representative
Hollister Co
04.2022 - Current
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Responsibly handled cash when checking out customers, ensuring the correct amount was received and given.
Education
Bachelor of Science -
University of Texas Rio Grande Valley
Edinburg, TX05.2027
High School Diploma -
Memorial High School
McAllen. TX05.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Bilingual
- Phone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Pappadeaux's Seafood Kitchen
09.2023 - Current
Brand Representative
Hollister Co
04.2022 - Current
Bachelor of Science -
University of Texas Rio Grande Valley
High School Diploma -
Memorial High School
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