Ivana Kajic-Watkins
Redlands,CA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. People- and service-oriented leader with positive attitude and remarkable work ethic. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
7
7
years of professional experience
Work History
Sales and Service/Store Operations Lead
ALO LLC
04.2022 - 06.2024
- Trained new team members on store policies, procedures, and systems to promote consistency and accuracy across the workforce.
- Enhanced customer satisfaction through attentive service and prompt issue resolution.
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
- Worked closely with the allocation team requesting merchandise.
- Analyzing RFID and inventory reports, keeping the counts up to date.
FT Key Holder
Theory LLC
09.2019 - 04.2022
- Kept business operations moving smoothly by drafting sales reports and managing opening and closing procedures.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Mentored new sales associates to contribute to the store's positive culture.
- Promoted business development by building and maintaining relationships with new and existing clients through the client book (Tulip).
PT Sales Associate
Theory LLC
09.2018 - 09.2019
PT Sales Associate
Michael Kors
02.2017 - 09.2018
- Drove team revenue totals by bringing in top sales numbers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal goals.
Education
Associate of Applied Science - Taxation
Faculty of Law, University of Zagreb
Zagreb, Croatia05.2014
Skills
- Team Leadership
- Sales Goals
- Training and Development
- Inventory Control
- Shipping and Receiving
- Cash Register Operation
- Point of Sale Systems
Timeline
Sales and Service/Store Operations Lead
ALO LLC
04.2022 - 06.2024
FT Key Holder
Theory LLC
09.2019 - 04.2022
PT Sales Associate
Theory LLC
09.2018 - 09.2019
PT Sales Associate
Michael Kors
02.2017 - 09.2018
Associate of Applied Science - Taxation
Faculty of Law, University of Zagreb
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