Ivana Koledin
Lockport,Illinois
Summary
Detail-oriented and results-driven professional with experience in enhancing customer satisfaction and establishing positive relationships. Excellent communication and problem-solving skills. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Inside Sales Representative
Caleb Chemical
04.2025 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders accurately using CRM software, ensuring timely delivery and customer satisfaction.
- Collaborated with team members to streamline workflows, and enhance overall efficiency in processing orders.
- Reestablish relationships with past customers to review any potential sales opportunities.
- Acted as the main point of contact for assigned accounts, addressing inquiries, resolving issues, and providing support.
Sales Support / ECommerce Specialist
JMI Sales Group
01.2023 - 01.2024
- Managed product data and listings across multiple eCommerce platforms, overseeing inventory, pricing, logistics, SEO optimization, and asset creation.
- Analyzed product performance data to derive actionable insights and recommendations for improvement.
- Developed Product Detail Page (PDP) content strategies optimized for increased online sales.
- Researched and implemented best practices for new product listings and marketing strategies.
- Coordinated communications between the eCommerce team, vendors, and clients to ensure alignment on project goals.
- Created presentations and reports for diverse objectives, from sales pitches to client updates.
- Assisted in the management of eCommerce projects, ensuring timely and budget-compliant task completion.
- Managed customer accounts and supplied the sales team with data reports and sales guidelines.
Client Services Representative
Orbus Visual Communications
01.2022 - 01.2023
- Collaborated with management and sales teams to assess customer needs and recommend appropriate solutions.
- Managed customer relationships using CRM software for tracking records, creating invoices, and generating reports.
- Supported internal and external sales teams by providing product information and administrative assistance for closing deals.
- Responded to inquiries from sales and marketing campaigns to facilitate order processing and freight quotes.
- Organized daily workflow according to management-set priorities, ensuring efficient operations.
Education
Bachelor of Arts (B.A.) - English
Illinois State University
Skills
- Effective communication
- Cross-functional teamwork
- Effective collaboration skills
- Office administration
- Analytical thinking
- Accurate data entry
Timeline
Customer Service Representative/Inside Sales Representative
Caleb Chemical
04.2025 - Current
Sales Support / ECommerce Specialist
JMI Sales Group
01.2023 - 01.2024
Client Services Representative
Orbus Visual Communications
01.2022 - 01.2023
Bachelor of Arts (B.A.) - English
Illinois State University