Ivan A Manon Jimenez
Topton,PA
Summary
Dynamic IT Analyst with proven expertise at BANRESERVAS, excelling in IT troubleshooting and customer support. Delivered tailored solutions that enhanced user experience and resolved complex technical issues swiftly. Skilled in network administration, I consistently optimized systems, demonstrating a commitment to excellence and user satisfaction.
Overview
21
21
years of professional experience
Work History
IT Analyst
BANRESERVAS
07.2007 - Current
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
IT Technician
Paginas Amarillas
02.2004 - 05.2006
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
Bachelor of Science - Information And Computer Systems
UNICARIBE
Santo Domingo DR04-2014
Skills
- IT troubleshooting
- Customer support
- Teamwork and collaboration
- Problem-solving aptitude
Timeline
IT Analyst
BANRESERVAS
07.2007 - Current
IT Technician
Paginas Amarillas
02.2004 - 05.2006
Bachelor of Science - Information And Computer Systems
UNICARIBE
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