IVANA MHILLI
Boca Raton,USA
Overview
14
14
years of professional experience
Work History
MEDICAL COORDINATOR / FRONT RECEPTIONIST
The Box Med Spa
06.2024 - 08.2025
- Coordinated patient scheduling and optimized appointment flow to enhance service delivery.
- Managed inventory levels and ensured availability of medical supplies for seamless operations.
- Developed and maintained comprehensive patient records using electronic health record systems.
- Assisted in implementing new protocols that improved operational efficiency across departments.
- Analyzed patient feedback to identify areas for service improvement and enhanced patient satisfaction.
REMOTE HEALTHCARE RECRUITER
Ardor Healthcare Solutions
02.2018 - 11.2023
- Utilized Networking Platforms & Job Boards to recruit new employees.
- Worked with healthcare employees to determine specific job qualifications.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and implemented onboarding and orientation programs for new employees.
RECRUITER ASSISTANT
Ardor Healthcare Solutions
09.2015 - 11.2017
- Handled verification of employment and other routine employee requests.
- Reviewing resumes.
- Sending follow-up communications.
- Demonstrated strong organizational and documentation skills.
- Provide exceptional levels of customer service to candidates, hiring managers, business leaders, and executives.
CUSTOMER SERVICE REPRESENTATIVE
American Van Lines
07.2011 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained and managed customer files and databases.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
High School Diploma - undefined
JP Taravella High School
Coral Springs, FLSkills
- Customer Retention
- Customer satisfaction
- Empathetic & courteous
- Detail-oriented Microsoft Excel
- Problem Solving
Websites
PERSONAL INFORMATION
I have a combined 12 years of experience in customer service and healthcare recruitment. For four years, I honed my skills as a customer service representative, where I developed strong communication, problem-solving, and conflict resolution abilities while ensuring client satisfaction. During the following eight years as a healthcare recruiter, I specialized in sourcing, interviewing, and placing top talent for healthcare positions, while also building strong relationships with clients and candidates. My work in both roles has helped me cultivate a deep understanding of client needs, an ability to thrive in fast-paced environments, and a commitment to delivering exceptional service and results.
Timeline
MEDICAL COORDINATOR / FRONT RECEPTIONIST
The Box Med Spa
06.2024 - 08.2025
REMOTE HEALTHCARE RECRUITER
Ardor Healthcare Solutions
02.2018 - 11.2023
RECRUITER ASSISTANT
Ardor Healthcare Solutions
09.2015 - 11.2017
CUSTOMER SERVICE REPRESENTATIVE
American Van Lines
07.2011 - 08.2015
High School Diploma - undefined
JP Taravella High School