Amanda Gentry
WAYNESVILLE,NC
Summary
Dynamic HOP Coordinator with a proven track record of managing Mountain Projects' Pilot program. Expert in budget oversight and client services, skilled in strategic thinking and conflict resolution. Demonstrates strong project management and interpersonal abilities by effectively coordinating Medicaid services and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Medical Front Office Coordinator
Haywood Regional Medical Center
Clyde, NC
06.2024 - Current
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
HOP Coordinator
Mountain Projects
07.2022 - 06.2023
- Manage the Pilot program for Mountain Projects
- Oversee budget, building clients, and managing employees of the program
- Work with Medicaid recipients to provide food, housing, and transportation to eligible individuals
- Coordinate services for both eligible and ineligible clients
Human Resource Assistant
Haywood County Schools
01.2021 - 01.2022
- Assistant to Human Resource Director
- Insurance specialist and workers comp administrator for Haywood County Schools
Income Maintenance Caseworker II
Haywood County Health and Human Services
01.2019 - 01.2021
- Intake worker for Medicaid applications
- Processed applications under provided guidelines
- Worked with administration, applicants, and the public to complete applications in a timely manner
Detention Officer
Haywood County Sheriff Office
Waynesville, North Carolina
05.2016 - 01.2021
- Admin Asst/ Detention Officer: stationed at Front office, court documents and paperwork along with escorting to and from court
- Responded quickly to emergency situations using appropriate de-escalation techniques
- Developed strong communication skills while interacting with inmates and staff members
- Conducted security checks in detention facilities to ensure compliance with safety standards
- Performed regular cell inspections to identify any potential safety issues
- Handcuffed and removed specified inmates from holdover cells to escort to and from arraignments
- Adhered strictly to departmental policies related to custody and control of inmates
- Assisted with searches for contraband items within the facility premises
- Interacted effectively with other law enforcement agencies when necessary
Education
Early Childhood Education
Haywood Community College
Early Childhood Education
Southwestern Community College
Skills
- Word
- Excel
- Detention Officer Certificate
- Communication
- Creativity
- Strategic thinking
- Conflict Resolution
- Interpersonal Skills
- Scheduling
- Coordination
- Customer Retention
- Store Security
- Record Keeping
- Project Management
- Staff Supervision
- Creative Thinking
- Decision Making
- Budget Management
- Customer Service
- Resource Allocation
- Goal Setting
- Loss Prevention
- Product Knowledge
- Vendor Relations
- Team Leadership
- Financial Reporting
- Operational Efficiency
- Order Processing
- Adaptability
- Employee Training
- Policy Enforcement
- Time Management
- Problem Solving
- Talent Recruitment
- Supply Ordering
- Shift Scheduling
References
References available upon request
Timeline
Medical Front Office Coordinator
Haywood Regional Medical Center
06.2024 - Current
HOP Coordinator
Mountain Projects
07.2022 - 06.2023
Human Resource Assistant
Haywood County Schools
01.2021 - 01.2022
Income Maintenance Caseworker II
Haywood County Health and Human Services
01.2019 - 01.2021
Detention Officer
Haywood County Sheriff Office
05.2016 - 01.2021
Early Childhood Education
Southwestern Community College
Early Childhood Education
Haywood Community College