Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ivana Mhilli

Ivana Mhilli

Boca Raton,FL

Summary

Dedicated Customer Service Representative with 4 years of work experience working on and leading a call-center team.

Personally handled 90+ calls daily (sales, and customer service),

accumulating a 95% customer satisfaction rating.

Overview

13
13
years of professional experience

Work History

Remote Healthcare Recruiter

Ardor Healthcare Solutions
02.2018 - 11.2024
  • Utilized Networking Platforms & Job Boards to recruit new employees.
  • Worked with healthcare employees to determine specific job qualifications.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Developed and implemented onboarding and orientation programs for new employees.

Recruiter Assistant

Ardor Healthcare Solutions
09.2015 - 11.2017
  • Handled verification of employment and other routine employee requests.
  • Reviewing resumes.
  • Sending follow-up communications
  • Demonstrated strong organizational and documentation skills.
  • Provide exceptional levels of customer service to candidates, hiring managers, business leaders, and executives.

Customer Service Representative

American Van Lines
07.2011 - 08.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained and managed customer files and databases.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Education

High School Diploma -

JP Taravella High School
Coral Springs, FL

Skills

  • Customer Retention
  • Customer satisfaction
  • Empathetic & courteous
  • Detail-oriented Microsoft Excel

Personal Information

Title:

Timeline

Remote Healthcare Recruiter

Ardor Healthcare Solutions
02.2018 - 11.2024

Recruiter Assistant

Ardor Healthcare Solutions
09.2015 - 11.2017

Customer Service Representative

American Van Lines
07.2011 - 08.2015

High School Diploma -

JP Taravella High School

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Ivana Mhilli