Ivana Mhilli
Boca Raton,FL
Summary
Dedicated Customer Service Representative with 4 years of work experience working on and leading a call-center team.
Personally handled 90+ calls daily (sales, and customer service),
accumulating a 95% customer satisfaction rating.
Overview
13
13
years of professional experience
Work History
Remote Healthcare Recruiter
Ardor Healthcare Solutions
02.2018 - 11.2024
- Utilized Networking Platforms & Job Boards to recruit new employees.
- Worked with healthcare employees to determine specific job qualifications.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and implemented onboarding and orientation programs for new employees.
Recruiter Assistant
Ardor Healthcare Solutions
09.2015 - 11.2017
- Handled verification of employment and other routine employee requests.
- Reviewing resumes.
- Sending follow-up communications
- Demonstrated strong organizational and documentation skills.
- Provide exceptional levels of customer service to candidates, hiring managers, business leaders, and executives.
Customer Service Representative
American Van Lines
07.2011 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained and managed customer files and databases.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
High School Diploma -
JP Taravella High School
Coral Springs, FLSkills
- Customer Retention
- Customer satisfaction
- Empathetic & courteous
- Detail-oriented Microsoft Excel
Personal Information
Title:
Timeline
Remote Healthcare Recruiter
Ardor Healthcare Solutions
02.2018 - 11.2024
Recruiter Assistant
Ardor Healthcare Solutions
09.2015 - 11.2017
Customer Service Representative
American Van Lines
07.2011 - 08.2015
High School Diploma -
JP Taravella High School
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