Ivana Moore

• Supervised busy shifts and managed employees for efficiency and exceptional customer service.
• Professionally dealt with customer issues and/or complaints.
• Ensured a clean work environment and stayed on top of health and safety protocols.
• Assisted in training new employees.
• Counted and deposited the proper amount of cash on opening and closing shifts.

• Assisted in creating and executing personalized practice plans for the best team development.
• Assessed player performance and provided helpful feedback.
• Worked with head coach on in-game strategies.
• Coordinated team meetings and bonding events to create relationships between players, coaches, and parents.
• Organized travel plans and assured proper preparation from athletes.

• Provided exceptional customer service by engaging with customers and creating an individualized experience.
• Prepared and served espresso, energy drinks, teas, smoothies, etc. in an efficient manner.
• Memorized a large variety of drink recipes as well as specialty and limited-time-only drinks.
• Maintained a clean work environment and disassembled machines to deep clean.
• Educated customers on menu items and made tailored recommendations to meet their preferences.

Please see above.