Microsoft Office Suite
IVANA PROCHAZKA
Executive Assistant
Richmond,Texas
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Instructional Designer
CanopyEd
Remote
11.2021 - 01.2022
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Designed self-paced and instructor-led learning experiences using problem-based learning, adult learning theory, and instructional design principles
- Collaborated with stakeholders and used knowledge as Subject Matter Expert to design engaging learning experiences and assessing learning outcomes based on the needs of the business and clients
- Created clear learning objectives and behavior outcomes from diverse audiences ranging from young children to adult learners.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
Technology Team Leader and Instructor
Fort Bend Independent School District
Sugar Land, Texas
08.2016 - 06.2021
- Worked with colleagues to create prototypes for designs and training materials.
- Initiated timely response to emails, voicemails and written correspondence.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Increased team’s ability to deliver complete projects prior to deadlines using understanding of project management by organizing project objectives, monitoring progress, and coaching to successfully navigate challenging components
- Provided training, job aids, screen recordings, and quick reference guides for other instructors in designing their eLearning courses to achieve higher learner engagement and improved user experience
Business Center Representative and Bookkeeper
HEB Grocery
Missouri City, TX
05.2011 - 08.2016
- Researched discrepancies to assist with customer inquiries.
- Used knowledge and suggestive selling techniques to build department.
- Answered phone calls to handle customer concerns and complaints.
- Effectively communicated with customers about account changes, new financial products or services and bill pay support.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science -
University of Houston Victoria
Victoria, Texas 08.2014 - 06.2016
Skills
Multi-line phone proficiency
[99] WPM typing speed
Conflict management
Technical Support
Project Management
Administrative support
Master calendar management
Documentation and reporting
Software
Quickbooks
ClickUp
OneDrive
Google Drive
Articulate Storyline
Techsmith Camtasia
Techsmith SnagIt
Timeline
Instructional Designer
CanopyEd
11.2021 - 01.2022
Technology Team Leader and Instructor
Fort Bend Independent School District
08.2016 - 06.2021
Bachelor of Science -
University of Houston Victoria
08.2014 - 06.2016
Business Center Representative and Bookkeeper
HEB Grocery
05.2011 - 08.2016