Ivana Ramirez
poughkeepsie,NY
Summary
A proven professional leader with a demonstrated track record of managing shifts, ensuring operational efficiency, and driving the success of a team. Capable of fostering collaboration, adapting to changing needs, and consistently delivering high-quality results in a variety of situations. I have a track record of solving problems, resolving conflicts, and motivating teams with a strong focus on quality and performance. I am well known for my credibility and ability to ignite and motivate teams to achieve organizational objectives through leadership.
Overview
2
2
years of professional experience
Work History
Shift Lead Manager
Salsa Fresca Mexican Grill
04.2023 - Current
- Developed customer feedback system to gather insights and improve overall experience.
- Provided ongoing coaching for staff to improve service skills and product knowledge.
- Oversaw equipment maintenance schedules to minimize downtime during shifts.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY06-2022
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Cash handling
- Energetic and enthusiastic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead Manager
Salsa Fresca Mexican Grill
04.2023 - Current
High School Diploma -
Poughkeepsie High School