Ivana Ramos
Seattle,WA
Summary
Responsive and engaging Human Resources professional skilled in supporting employees and managers with diverse HR needs. Focused on successfully executing HR activities in a timely manner, with high-level customer service, and facilitating positive employee and candidate relations.
Overview
9
9
years of professional experience
Work History
Senior Talent Acquisition Analyst (Temporary)
Seattle Human Resources - City Of Seattle
Seattle, United States
03.2022 - 09.2022
- Lead recruiter for Office of Housing and Department of Education and Early Learning, and other city departments as assigned.
- Work with HR Business Partners, department HR Liaison, and all levels of Management to ensure consistent, equitable, and professional recruitments.
- Provide consultation on effective recruiting strategies, staffing priorities, and salary guidelines in line with personnel rules and best practices.
- Advise on creating effective job ads and screening tools, interview questions, valid skills assessments and development of well represented panels.
- Coach hiring panels on best hiring practices to ensure equitable hiring processes and positive candidate experience.
- Ensure that all necessary documents and logistics, etc. are in place to run successful, efficient recruitment processes.
Talent Acquisition Specialist
Seattle Human Resources - City Of Seattle
Seattle, WA
02.2020 - 02.2021
- Led recruitments for multiple divisions of electric utility, through pandemic and city-wide mandated hiring freeze.
- Successfully executed time sensitive recruitment of COVID-19 essential workers while meeting new hiring freeze compliance standards.
- Provide personalized customer service for candidate feedback, offer negotiations, relocation needs, start dates, and promotions.
- Highly organized when coordinating onboarding, new employee orientation, and I-9 paperwork verification.
- Interpret and enforce hiring policies with all levels: candidates, interview panelists, hiring managers, and division administrators.
- Ensure hiring processes are equitable and inclusive, while maintaining compliance with City personnel policies and labor contracts.
- Utilize hiring matrix to track full-cycle recruitment and improve metrics.
Talent Acquisition Coordinator
Seattle City Light - City Of Seattle
Seattle, WA
06.2018 - 02.2020
- Supported high volume recruitment for Skilled Trades division and Apprenticeship Program resulting 5 to 30 new hires per month.
- Successfully manage processing of Out-of-Class Assignment paperwork resulting in 48 hour turn-around time, reduction of timesheet corrections, improved customer satisfaction and compliance.
- Coordinate dozens of concurrent and high volume hiring processes at different stages for full-time, temporary, Out-of-Class assignments, Apprenticeship, and student internships.
- Execute extensive background checks and coordinated pre-employment physicals in timely manner.
- Utilize HRIS system to confirm employee data and input temporary hiring requests.
- Prioritize heavy workload with competing priorities and coordinate multiple aspects of full-cycle recruitment including: advertising, candidate screening, interview coordination, reference checks, and proctoring skills assessments.
- Develop strong partner relationships and effectively communicate with Hiring Managers to foster cross-functional collaboration.
- Interpret and enforce City of Seattle's Personnel Rules and follow HR best practice procedures in public personnel administration.
People & Culture Front Desk (Temporary)
Seattle City Light - City Of Seattle
Seattle, WA
10.2017 - 06.2018
- People & Culture administrative support liaison for internal employees, new hires, candidates, external visitors, other City-Departments, and executives.
- Establish positive and welcoming environment in order to better serve all levels of employees with ranging HR requests and questions.
- Ensure equitable, high-quality and timely HR service delivery.
- Continuously sought out SME's to better understand policy and procedures to improve P&C front desk experience.
- Passion for working with diverse workforce on employment matters.
- Highly organized and detail-oriented project manager for all HR form submissions ranging from ER, Payroll, Benefits, Workforce Development to Talent Acquisition.
People & Culture Assistant (Temporary)
Seattle City Light - City Of Seattle
Seattle, WA
03.2017 - 10.2017
- Provided high level administrative support to People & Culture Officer in fast-pace setting with tight deadlines.
- Improved existing employee disciplinary letter templates to reduce errors and increase efficiency for time-sensitive delivery.
- Exercised high-level of confidentiality and integrity applied to all levels of P&C activities.
- Research and compile data to prepare reports related to various P&C processes.
- Scheduled and managed Officer's schedule through Outlook, coordinated meetings with CEO, Executives, Directors, City Council Members, and other City Departments.
- Executed special projects requested by P&C Officer; off-site Direct Report Retreat, Employee Satisfaction Survey, Professional Head shots for P&C business unit.
- Coordinate Officer's Direct Report meetings through agenda preparation, meeting minute distribution,and follow-up action tracking.
Customer Service Representative
Seattle City Light - City Of Seattle
Seattle, WA
08.2016 - 03.2017
- Quickly learned new software and Seattle City Light's new customer accounts managing systems (MDM and CCB).
- Exercised excellent time-management and organizational skills to prioritize heavy work-load in order to process over 50+ new customer accounts per day.
- Researched, and analyzed customer accounts, billing and payment history and performed necessary account adjustments with high degree of accuracy.
- Strong attention to detail demonstrated by 99% accuracy rate in production of accounts per week (audited weekly by compliance team).
Licensed Insurance Producer/Administrative Assistant
Secord Agency
Seattle, WA
08.2012 - 08.2016
- Provided administrative support for Principal and insurance agents.
- Created and developed procedure to manage billing delinquencies to reduce amount of canceled policies; lapsed policies resulted in 50% reduction each month.
- Assisted Principal with business organizational goals by developing mission statement template and preparing and reviewing code of conduct.
- Increased customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted in hiring processes; advertising job, screening applicants, and scheduling interviews.
Education
Bachelor of Arts - AMERICAN ETHNIC STUDIES
University of Washington
Seattle, WASkills
- Interpersonal Skills
- HRIS Experience
- Applicant Tracking System Experience
- Microsoft Office Suite/OutLook
- Recruiting Activities
- High-Level of Confidentiality
- Process Improvement Focus
- Detail-Oriented
- Self-Motivated
Timeline
Senior Talent Acquisition Analyst (Temporary)
Seattle Human Resources - City Of Seattle
03.2022 - 09.2022
Talent Acquisition Specialist
Seattle Human Resources - City Of Seattle
02.2020 - 02.2021
Talent Acquisition Coordinator
Seattle City Light - City Of Seattle
06.2018 - 02.2020
People & Culture Front Desk (Temporary)
Seattle City Light - City Of Seattle
10.2017 - 06.2018
People & Culture Assistant (Temporary)
Seattle City Light - City Of Seattle
03.2017 - 10.2017
Customer Service Representative
Seattle City Light - City Of Seattle
08.2016 - 03.2017
Licensed Insurance Producer/Administrative Assistant
Secord Agency
08.2012 - 08.2016
Bachelor of Arts - AMERICAN ETHNIC STUDIES
University of Washington
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