Ivana Taylor
Murfreesboro,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Patient Advocate
UnitedHealthcare
09.2022 - 02.2024
- Member advocate for all TN Medicaid, ECF Choices, and DSNP Healthcare Plans.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
Pharmacy Service Representative
CVS Healthcare
10.2020 - 06.2022
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Pharmacy Technician
DLH CMOP
11.2020 - 09.2021
- Member advocate for all TN Medicaid, ECF Choices, and DSNP Healthcare Plans.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
Education
Licensed Pharmacy Technician -
Tennessee College of Applied Technology
Murfreesboro, TN2020
Diploma -
Riverdale High School
Murfreesboro, TN2009
Skills
- Customer service
- Data entry
- Call center experience
- Order processing
- Team development
- HIPAA compliance
- Claims processing
- Insurance regulations
- Healthcare
- Health insurance
- Insurance billing
- Medication dispensing
- Prescription filling
- Insurance verification
- Pharmacy ethics
- Pharmacy and customer records management
- Drug inventory control
- Drug safety
- Pharmaceutical calculations
- Medicare and medicaid process
- Dosage form preparation
Timeline
Patient Advocate
UnitedHealthcare
09.2022 - 02.2024
Pharmacy Technician
DLH CMOP
11.2020 - 09.2021
Pharmacy Service Representative
CVS Healthcare
10.2020 - 06.2022
Licensed Pharmacy Technician -
Tennessee College of Applied Technology
Diploma -
Riverdale High School
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