Ivana Wen
San Francisco,California
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Keitan Binchotan Yakitori
04.2025 - Current
- Greeted guests promptly and guided diners through menu selections.
- Delivered food and beverages accurately while maintaining smooth table service.
- Worked well under pressure and maintained professional customer service.
- Explained daily specials, skewers, and drink pairings to support informed ordering.
- Coordinated with kitchen and bar staff to ensure timely course pacing.
- Bussed tables and kept cleanliness.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Certified Nursing Assistant In Training
Pacifica Nursing & Rehab Center
05.2026 - 08.2026
- Monitored vital signs and reported abnormal findings to supervising nursing staff promptly.
- Supported mobility, transfers, and repositioning using proper body mechanics and safety procedures.
- Assisted with patient hygiene, grooming, and toileting while maintaining dignity and comfort.
- Documented patient observations accurately in compliance with care plan requirements.
- Followed infection control protocols to maintain clean, safe, and sanitary care environments.
- Applied classroom instruction and supervised clinical training to strengthen CNA competency and consistency.
Boba Barista
Pink Pink Tea Shoppe
05.2025 - 08.2025
- Cashier, handling POS and cash.
- Engaged with customers politely and professionally.
- Good teamwork and communication.
- Routinely closed up shop, cleaning, and stocking
- Maintained cleanliness of workspace
- Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
Boba Barista
Truewin Newark Tea
12.2024 - 05.2025
- Prepared milk tea, fruit teas, and specialty boba drinks to order with consistent flavor and presentation.
- Supported opening and closing tasks, including prep work, cleaning, and organization of service areas.
- Efficient customer service, resolving issues calmly.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Handled money as cashier and used POS.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
Intern
AHSYP (Asian Health Services Youth Program)
04.2024 - 06.2024
- Educating and spreading awareness about the dangers of misuse and the cultural influences on substances
- Researched issues leading to addiction, how to support individuals, and created educational media on prevention and cultural patterns
Greenager
Greenagers San Francisco Rec & Park
06.2021 - 12.2021
- Restored various natural habitats
- Collaborated with peers addressing environmental problems
- Replanting native species
- Created projects for potential events/problems in the community
- Organizing & participating in clean ups, and facilitated workshops
- 80 hours of service
Education
BSN - Nursing
Dominican University
San Rafael12-2029
High School Diploma -
American High School
Fremont, CA06-2025
Skills
- Customer service
- Communication
- Work well under pressure and stimulating environment
- Time management
- Understand basic medical terminology
- Problem solving
- Cantonese
- Mandarin (intermediate)
Certification
Basic Life Support (CPR and AED) Certified, American Heart Association
Issue Date 5/20/26
Timeline
Certified Nursing Assistant In Training
Pacifica Nursing & Rehab Center
05.2026 - 08.2026
Boba Barista
Pink Pink Tea Shoppe
05.2025 - 08.2025
Server
Keitan Binchotan Yakitori
04.2025 - Current
Boba Barista
Truewin Newark Tea
12.2024 - 05.2025
Intern
AHSYP (Asian Health Services Youth Program)
04.2024 - 06.2024
Greenager
Greenagers San Francisco Rec & Park
06.2021 - 12.2021
BSN - Nursing
Dominican University
High School Diploma -
American High School