Ivania David Sorto
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills honed at Chick-fil-A. Recognized for enhancing guest experiences and efficiently managing cash transactions at Maranatha Party Rentals. A collaborative team player with attention to detail, committed to fostering a welcoming environment and resolving issues effectively.
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Maranatha Party Rentals, INC.
06.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Front of House Employee
Chick-fil-A
12.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
Dental Assistant Student Intern
Healthy Smiles Family Dentistry
01.2025 - 02.2025
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and arranged instruments and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for daily procedures.
Dental Assistant Student Intern
UNC Chapel Hill School of Dentistry
02.2025 - 03.2025
- Sterilized rooms
- Maintained clean and organized treatment rooms according to OSHA guidelines, minimizing risks of infection or cross-contamination between patients.
- Assisted in the successful completion of complex dental procedures by anticipating dentist''s needs and promptly providing necessary tools.
Dental Assistant Student Intern
ACC Educational Dental Assisting Clinic
03.2025 - 05.2025
- Contributed to collaborative teamwork, leading to improved efficiency in patient care delivery.
- Enhanced patient satisfaction by addressing any concerns or questions regarding their dental care experience.
- Handled appointment scheduling and confirmations to maximize daily productivity and reduce patient wait times.
- Prepared examination rooms for each patient visit, ensuring all necessary equipment was sterilized and ready for use.
- Supported dentists during emergency situations, remaining calm and assisting with necessary tasks in a timely manner.
- Conducted instrument sterilization processes according to OSHA guidelines, maintaining a safe working environment for all staff members.
- Managed inventory of dental supplies to maintain optimal levels for uninterrupted practice operations.
Education
Dental Assisting Diploma -
Alamance Community College
Graham, NC06-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Phone etiquette
- Cash handling proficiency
- Professional appearance
- Attention to detail
- Foreign language skills
Certification
-Nitrous Oxide Certified
-CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant Student Intern
ACC Educational Dental Assisting Clinic
03.2025 - 05.2025
Dental Assistant Student Intern
UNC Chapel Hill School of Dentistry
02.2025 - 03.2025
Dental Assistant Student Intern
Healthy Smiles Family Dentistry
01.2025 - 02.2025
Front of House Employee
Chick-fil-A
12.2024 - Current
Sales Associate
Maranatha Party Rentals, INC.
06.2022 - 08.2024
Dental Assisting Diploma -
Alamance Community College
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