Ivanitsa Nesheva
Barnstable,Massachusetts
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Albertos Ristorante. Proven ability to enhance guest engagement and optimize service efficiency. Experienced in training staff and managing high-pressure environments, ensuring seamless operations and client satisfaction during events and daily service.
Overview
17
17
years of professional experience
Work History
Server
Albertos Ristorante
Hyannis, MA
05.2016 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu offerings and service protocols, enhancing team performance.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
Event Server
Wychmere Beach Club
Harwich, MA
04.2014 - 10.2016
- Delivered exceptional guest service during high-profile events, ensuring client satisfaction and seamless experiences.
- Coordinated food and beverage service for multiple events, maintaining adherence to quality standards and timelines.
- Trained new staff on service protocols and best practices, enhancing team efficiency and performance.
- Oversaw setup and breakdown of event spaces, optimizing workflow for maximum productivity during busy shifts.
Supervisor/Pastry Cook
Cottage St Bakery
Orleans, MA
09.2009 - 10.2016
- Supervised daily bakery operations, ensuring compliance with health and safety standards.
- Trained new staff on production techniques and customer service protocols.
- Monitored inventory levels, coordinating with suppliers to prevent shortages.
- Implemented efficient scheduling practices to optimize staff productivity.
Sales Assistant
Leighton Realty
Brewster, MA
05.2013 - 11.2014
- Assisted clients in property searches, providing tailored recommendations based on needs and preferences.
- Coordinated open house events, enhancing client engagement and showcasing properties effectively.
- Managed client communications, ensuring timely responses to inquiries and fostering positive relationships.
- Developed marketing materials for listings, increasing property visibility through various channels.
Server Assistant
Wequassett Resort and Club
Harwich, MA
04.2012 - 12.2013
- Assisted servers in delivering exceptional dining experiences through timely and accurate table service.
- Maintained cleanliness and organization of dining areas to enhance guest satisfaction and operational efficiency.
- Collaborated with kitchen staff to ensure prompt food delivery and adherence to quality standards.
- Supported inventory management by restocking supplies and monitoring usage levels during service shifts.
Education
Associate of Science - Accounting
Cape Cod Community College
West Barnstable, MA01.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
Timeline
Server
Albertos Ristorante
05.2016 - Current
Event Server
Wychmere Beach Club
04.2014 - 10.2016
Sales Assistant
Leighton Realty
05.2013 - 11.2014
Server Assistant
Wequassett Resort and Club
04.2012 - 12.2013
Supervisor/Pastry Cook
Cottage St Bakery
09.2009 - 10.2016
Associate of Science - Accounting
Cape Cod Community College