Ivanna Mujica
Haslet ,TX
Summary
Experienced bilingual worker in restaurant and health care field for 3 years.
Overview
4
4
years of professional experience
Work History
Optical Technician
Advacnced Eye Clinic
05.2024 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Server
Cheddars Scratch Kitchen
03.2023 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Restaurant Hostess
Cheddar's Scratch Kitchen
03.2023 - 05.2024
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
Team Member
Everbowl
03.2023 - 01.2024
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Team Lead
Bahama Bucks
06.2021 - 04.2023
- Worked different stations to provide optimal coverage .
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals
- Trained new team members
- Closed down store and till at the end of day
- Ensured environment was kept clean
- Made products
- Responsible for customer satisfaction
- Deescalated any situations that presented themselves
Education
Associate of Science - Biology
Tarrant County College
Fort Worth, TX05-2026
High School Diploma -
Keller Central High School
Fort Worth, TX05-2024
Skills
- Team member support
- Point of sale (POS) system operations
- Dining customer service
- Relationship management
- Contact lens care
- Insurance billing
- Appointment scheduling
- Patient care
- Chart preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Optical Technician
Advacnced Eye Clinic
05.2024 - Current
Server
Cheddars Scratch Kitchen
03.2023 - Current
Restaurant Hostess
Cheddar's Scratch Kitchen
03.2023 - 05.2024
Team Member
Everbowl
03.2023 - 01.2024
Team Lead
Bahama Bucks
06.2021 - 04.2023
Associate of Science - Biology
Tarrant County College
High School Diploma -
Keller Central High School
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