Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
IVANNA PAOLA SALINAS ORDOÑEZ

IVANNA PAOLA SALINAS ORDOÑEZ

New Britain

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience

Work History

Call Center Representative

ALORICA
New Britain
01.2023 - 01.2025
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Assisted customers with inquiries and product information via phone communication.
  • Resolved customer complaints through effective problem-solving techniques.
  • Managed high call volumes while maintaining a positive attitude and professionalism.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Call Center Representative

StarTek
New Britain
01.2020 - 12.2022
  • Conducted market research to identify trends and audience preferences.
  • Monitored social media for trending news, ideas, and feedback.
  • Resolved customer inquiries using internal knowledge base systems.
  • Provided customer support through phone and email interactions.
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.

Education

Marketing Digital -

CEUTEC
Honduras
01.2026

bachelor's degree in sciences and humanities -

WHITE DOVE SCHOOL
Honduras
12.2018

Pre-school and Elementary -

FLORENCIA SCHOOL
HONDURAS
12-2017

Skills

  • Customer service
  • Effective communication
  • Social media management
  • Problem resolution
  • Answering questions
  • Customer communications
  • Customer account updates
  • Problem-solving skills
  • Appointment scheduling

Languages

  • English
  • Spanish

Timeline

Call Center Representative

ALORICA
01.2023 - 01.2025

Call Center Representative

StarTek
01.2020 - 12.2022

Marketing Digital -

CEUTEC

bachelor's degree in sciences and humanities -

WHITE DOVE SCHOOL

Pre-school and Elementary -

FLORENCIA SCHOOL
IVANNA PAOLA SALINAS ORDOÑEZ