Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivanna Rodriguez

Queens,NY

Summary

Healthcare professional with 8+ years of experience in pharmacy operations, patient access, and clinical support. Proven ability to streamline workflows, enhance patient experience, and navigate insurance processes. Seeking to contribute to administrative expertise and patient-centered care in fast-paced healthcare environment.

Overview

8
8
years of professional experience

Work History

Patient Navigator

New York Presbyterian Queens
Queens, NY
09.2023 - Current
  • Facilitated communication among physicians, specialists, nurses, social workers, and insurers to enhance patient care.
  • Assisted patients and families in navigating healthcare systems to access necessary services.
  • Cultivated relationships with patients to improve satisfaction scores and ensure quality care.
  • Participated in quality improvement initiatives to enhance overall patient experience.
  • Compiled reports on patient navigation activities for management analysis and decision-making.
  • Developed strategies to eliminate barriers preventing patient access to care.
  • Served as liaison between healthcare providers and internal departments to optimize collaboration.
  • Coordinated educational materials for patients, families, and medical staff to support optimal care outcomes.

Medical Scribe

AFC Urgent Care
Howard Beach, NY
01.2022 - 09.2023
  • Transcribed and entered orders into Electronic Medical Record system to assist physicians in patient care.
  • Processed prescription refill requests following established protocols.
  • Demonstrated proficiency in healthcare software programs to enhance operational efficiency.
  • Documented findings from examinations and procedures performed by physicians in EMR system.
  • Executed data entry of patient information, including demographics, vital signs, and lab results.
  • Ensured accurate coding of diagnoses and procedures on billing forms prior to submission.
  • Accompanied clinicians throughout shifts in high-volume environments to maintain workflow integrity.

Medical Receptionist

AFC Urgent Care
Howard Beach, NY
02.2021 - 09.2023
  • Ensured accurate completion of necessary forms for new patients while preparing charts.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Supported clinical staff during patient visits by rooming patients and collecting vital signs.
  • Delivered exceptional administrative and customer service to enhance patient experience.
  • Scheduled and followed up on patient appointments, processed payments, and maintained records.
  • Managed multi-line phone system, directing calls to appropriate personnel and departments.
  • Coordinated scheduling of tests, lab work, or X-rays based on physician orders.
  • Streamlined workflow by overseeing front office operations, including customer service and billing.

Pharmacy Technician

Corona Heights Pharmacy
Corona, NY
07.2017 - 02.2021
  • Prepared medications by counting, pouring, labeling, and verifying doses for dispensing.
  • Ordered drugs from wholesalers and logged incoming shipments accurately.
  • Maintained daily inventory, ensuring pharmaceuticals are stored correctly.
  • Assisted pharmacists in filling prescriptions efficiently and without error.
  • Entered data for patient profiles, billing information, and prescription orders into software.
  • Managed filing of prescriptions electronically and manually for easy retrieval.
  • Ensured compliance with federal, state, local laws, and company policies in pharmacy operations.

Education

Bachelor of Science - Health Services Administration

CUNY School of Professional Studies
New York, NY
12-2025

Associate of Science - Health Sciences

Queensborough Community College
Oakland Gardens, NY
05-2019

Skills

  • Bilingual (Spanish)
  • EMR (Epic)
  • Medical Terminology
  • Customer Service
  • Quality Improvement
  • Cross-Functional Collaboration

Timeline

Patient Navigator

New York Presbyterian Queens
09.2023 - Current

Medical Scribe

AFC Urgent Care
01.2022 - 09.2023

Medical Receptionist

AFC Urgent Care
02.2021 - 09.2023

Pharmacy Technician

Corona Heights Pharmacy
07.2017 - 02.2021

Bachelor of Science - Health Services Administration

CUNY School of Professional Studies

Associate of Science - Health Sciences

Queensborough Community College

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