Yvette Torres
Albuquerque,NM
Summary
Passionate and results-driven retail leader with 6+ years of management experience in visual merchandising, store operations, team development, and sales performance. Skilled at creating elevated customer experiences, driving KPIs, developing high-performing teams, and maintaining strong operational standards. I bring a hands-on leadership style, a strong eye for visual presentation, and a genuine passion for creating an inspiring and welcoming brand experience. I thrive in fast-paced environments and enjoy bringing people, product, and brand vision together to drive meaningful results.
Overview
12
12
years of professional experience
Work History
Store Manager
Garage Clothing Store
Albuquerque, New Mexico
05.2023 - 06.2026
- Managed daily store operations and ensured adherence to company policies.
- Oversaw inventory management and organized stockroom efficiency.
- Coordinated merchandise flow and replenishment for high-traffic areas.
- Implemented visual merchandising standards to enhance product display.
- Organized store layout, fixtures and visual merchandising standards.
- Executed merchandising and floor moves according to seasonal changes.
- Trained and mentored staff in customer service best practices.
- Trained staff on visual display techniques and store layout optimization.
- Coordinated staff schedules to optimize coverage during peak hours.
- Analyzed customer traffic patterns to adjust product placement effectively.
- Oversaw inventory management related to visual display needs and materials.
- Inspected existing displays regularly to ensure they were up to company standards.
- Maintained a high level of organization and cleanliness throughout the store.
Store Manager
Aldo Shoes
Albuquerque, NM
03.2020 - 08.2023
- Managed inventory control, cash control, and store opening and closing procedures to ensure operational efficiency.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Scheduled store shifts based on customer forecasts and employee capabilities to optimize service delivery.
- Coached sales associates on product knowledge by using a wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget.
Mens Department Manager
Urban Outfitters
Albuquerque, AZ
11.2019 - 02.2020
- Created appealing visual displays that enhanced customer flow throughout the store.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Delegated roles among team members to enhance overall productivity. among team members to enhance productivity, setting priorities and goals.
- Producing signs, interior displays, and special promotions displays.
- Developed and maintained work schedules to ensure adequate staffing. and distributed tasks to.
- Executed merchandising strategies by designing and maintaining visual displays in store windows and on sales floor.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team, including cash management.
- Ensuring strategy is in line with store’s brand, products, and target market.
Assistant Manager
Windsor
Albuquerque, NM
06.2019 - 10.2019
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Increased sales through strategic merchandising and promotional initiatives.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Developed staff skills and met daily targets through hands-on mentorship and motivational leadership.
- Enhanced sales by implementing merchandising and promotional improvements.
- Conducted inventory audits to identify losses and forecast demand.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Executed opening and closing procedures for daily operations.
Keyholder/Manager
ALDO
Albuquerque, NM
10.2016 - 10.2018
- Recommended and located out-of-stock products based on customer requests to enhance satisfaction.
- Investigated and resolved customer inquiries and complaints in a timely manner.
- Restocked merchandise weekly to ensure product availability.
- Investigated and resolved customer inquiries and complaints in a timely manner.
- Answer product questions with up-to-date knowledge of sales and store promotions.
- Recommended alternative items when primary products were unavailable.
- Producing window displays and signs, interior displays, floor plans and special promotions.
- Restocked weekly inventory.
- Oversee employee performance, correct problems and increase efficiency to maintain productivity targets
Visual Merchandiser
Forever 21
Scottsdale, AZ
02.2014 - 03.2015
- Supported company and store manager objectives by aligning visual merchandising strategies with business goals.
- Updated visual displays to showcase new merchandise effectively. to promote new product launches.
- Designed floor plans and implemented special promotion displays to attract customer attention.
- Changed displays to effectively promote new product launches, enhancing customer engagement and sales potential.
- Ensure proper and timely processing and placement of merchandise .
- Maintained current knowledge of visual merchandising trends to ensure displays remained relevant and appealing.
- Maintained current knowledge of visual merchandising trends to enhance store presentation.
Education
Medical Assistant - Medical Assisting
Lamson College
Tempe, AZSkills
- Inventory management
- Inventory control procedures
- Visual merchandising
- Store Merchandising
- Retail operations
- Customer engagement
- Customer service
- Loss Prevention
- Training and development
- Staff development
- Team leadership
- Problem-solving
- Effective communication
- Brand storytelling
Timeline
Store Manager
Garage Clothing Store
05.2023 - 06.2026
Store Manager
Aldo Shoes
03.2020 - 08.2023
Mens Department Manager
Urban Outfitters
11.2019 - 02.2020
Assistant Manager
Windsor
06.2019 - 10.2019
Keyholder/Manager
ALDO
10.2016 - 10.2018
Visual Merchandiser
Forever 21
02.2014 - 03.2015
Medical Assistant - Medical Assisting
Lamson College