IVERY CLEVELAND
Houston,TX
Summary
Results-driven professional in customer service and consultative sales, specializing in personalized consultations for custom window treatments. Exceeds sales goals through effective communication and conflict resolution, ensuring satisfaction among customers, vendors, and installers. Experienced in managing high-volume insurance claims, determining liability and coverage while providing compliant support. Skilled in CRM and POS systems, data entry, and Microsoft Office, enhancing operational efficiency and customer experiences.
Overview
10
10
years of professional experience
Work History
Sales Consultant/Customer Service Representative
The Home Depot
Houston, TX
01.2025 - 05.2026
- Consistently exceed sales goals through consultative selling.
- Conduct personalized consultations to design custom window treatments that meet client needs.
- Address customer concerns to uphold high satisfaction and loyalty.
- Facilitate communication between customers, vendors, and installers to ensure project success.
Hybrid Claims Adjuster
GEICO
Katy, Texas
01.2022 - 01.2024
- Processed high-volume insurance claims to ensure timely resolution.
- Evaluated liability and coverage to support fair claims outcomes.
- Delivered empathetic customer support while ensuring adherence to compliance standards.
- Worked remotely from home
Teller
Wells Fargo
Savannah, Georgia
07.2019 - 01.2021
- Processed financial transactions with 100% accuracy, ensuring compliance with banking regulations.
- Advised clients on suitable financial products based on their needs.
- Resolved account inquiries efficiently, improving customer experience and retention.
Guest Service Agent
Westin Savannah Harbor Golf Resort & Spa
Savannah, GA
11.2018 - 06.2019
- Facilitated seamless guest check-in/out to enhance overall guest experience.
- Addressed and resolved guest concerns to ensure satisfaction and maintain hotel reputation.
- Greeted guests at Westin Savannah Harbor Golf Resort & Spa front desk
- Processed check-in and check-out using property management systems
- Managed reservations, room changes, and guest account updates
Transportation Security Officer
TSA
Chicago, Illinois
05.2016 - 07.2018
- Conducted thorough passenger screening at security checkpoints.
- Ensured compliance with federal security regulations and standards.
- Screened passengers and carry-on bags using TSA security procedures.
- Operated X-ray machines and walk-through metal detectors at TSA checkpoints.
- Verified IDs, boarding passes, and travel documents for airline travelers.
Education
General Studies Coursework
Southern University at New Orleans
New Orleans, LAHigh School Diploma -
Kenwood Academy High School
Skills
- Consultative selling
- Customer Service
- Sales Transactions
- Product presentation
- Quote preparation
- CRM & POS Systems
- CRM software
- Compliance
- Microsoft Office
- Data Entry
- Customer Service
- Conflict Resolution
- Communication
- Quote preparation
Timeline
Sales Consultant/Customer Service Representative
The Home Depot
01.2025 - 05.2026
Hybrid Claims Adjuster
GEICO
01.2022 - 01.2024
Teller
Wells Fargo
07.2019 - 01.2021
Guest Service Agent
Westin Savannah Harbor Golf Resort & Spa
11.2018 - 06.2019
Transportation Security Officer
TSA
05.2016 - 07.2018
General Studies Coursework
Southern University at New Orleans
High School Diploma -
Kenwood Academy High School