Ivet Avila Leyva
Miami,FL
Summary
Passionate Teacher provides students with exceptional learning opportunities and support of educational endeavors. Skilled implementer of diverse instruction methods for cultivating fruitful learning environment for all. Positively motivates students with individual guidance and empathetic mentorship.
Overview
20
20
years of professional experience
Work History
Travel Clerk
US Embassy Havana
05.2016 - 04.2023
- Enhanced customer satisfaction by efficiently handling travel bookings and addressing inquiries.
- Collaborated with vendors to negotiate exclusive deals, resulting in cost savings for clients.
- Trained new hires on company procedures and software, fostering a supportive team environment.
- Conducted market research to stay informed about industry trends and competitor offerings.
- Coordinated complex multi-destination trips with attention to detail, resulting in seamless travel experiences for clients.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Monthly credit card reconciliation
Patrimonial Tour Guide
AMISTUR
09.2013 - 05.2016
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Contributed to a 80% increase in repeat customers through exceptional service and fostering long-term relationships with clients.
English Teacher
MINED
09.2007 - 07.2013
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Microcomputer Secretary
Apostolic Church Of Jesuschrist
03.2003 - 09.2005
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
Bachelor of Arts - Education
Enrique Jose Varona
31 Street And 102 Ave. Mnao, Havana, Cuba07.2013
Skills
- Government Travel
- Telephone Reservations
- Travel Arrangements
- Recordkeeping Accuracy
- Complex Problem-Solving
- Appointment Scheduling
- Verbal and Written Communication
- Account Reconciliations Knowledge
- Sensitive Information Handling
- Microsoft Office
- Data Entry
- Office Administration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Travel Clerk
US Embassy Havana
05.2016 - 04.2023
Patrimonial Tour Guide
AMISTUR
09.2013 - 05.2016
English Teacher
MINED
09.2007 - 07.2013
Microcomputer Secretary
Apostolic Church Of Jesuschrist
03.2003 - 09.2005
Bachelor of Arts - Education
Enrique Jose Varona
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